Teams at Tread

Lead customer onboarding and enablement for B2B SaaS customers in construction logistics: coordinate manual touchpoints, create training content, run in-field training with drivers and dispatchers, host enablement events, monitor onboarding metrics, and intervene to prevent stalls and early churn.

Manage technical customer relationships, resolve complex issues, improve support workflows using AI, and build documentation to enable teams. Liaise between customers and Product/Engineering.