Jobs at Triple Whale

Own measurement strategies for large omnichannel brands, including test design, marketing mix modeling, incrementality analysis, attribution interpretation, and budget recommendations. Translate complex findings into actionable guidance for executives and marketing teams, support prospect conversations, identify customer and product gaps, and collaborate with Product, Data Science, and Customer Success. The role requires strong paid media expertise, omnichannel fluency, statistical measurement literacy, and the ability to communicate uncertainty and recommendations clearly.

Own relationships with mid-market ecommerce clients, develop tailored success plans, advise on marketing strategy and product usage, forecast renewals, identify expansion opportunities, manage account risks, lead client meetings, and translate customer feedback into product requirements. The role partners with Sales, Solutions Architects, and Support to drive adoption, retention, revenue growth, and overall customer success.

Provide technical support for enterprise SaaS customers across chat, email, and direct channels. Investigate complex issues involving pixels, integrations, reporting, attribution, AI workflows, and data warehouses; determine education, configuration, bug filing, or engineering escalation needs. Coach customers and agencies, partner with Customer Success and technical teams, identify recurring issues, and improve knowledge bases, runbooks, and AI support capabilities.

Create motion graphics, edit and polish video content, and produce short-form social cutdowns. Collaborate cross-functionally to translate AI-driven product insights into on-brand, high-performing video. Occasionally shoot interviews/B-roll and iterate quickly on creative assets.

Lead and scale Triple Whale’s creator marketing program: develop strategy, recruit and manage creators and affiliates, run end-to-end campaigns, coordinate with cross-functional teams, and define KPIs to measure and optimize creator-driven growth.

Enable ecommerce brands to adopt Moby by leading customer activation, translating goals into practical AI-driven workflows, coaching operators, building onboarding playbooks, and feeding product teams with customer feedback.