Jobs at UBC

Monitors patient, provider, and client calls against quality standards; provides floor and leadership support; conducts quality calibration sessions; analyzes quality trends; prepares management reports; and participates in service-improvement projects. The role also handles routine calls, source and email reviews, training, evaluations, and other program-support activities.

Leads the platform development organization, including software engineering, architecture, platform modernization, cloud adoption, AI-enabled capabilities, and enterprise solution delivery. Establishes development standards, SDLC readiness gates, CI/CD workflows, security practices, and continuous improvement initiatives. Oversees architects, managers, and software engineers while managing resources, risks, and escalations. Requires extensive Microsoft technology, Azure, software architecture, regulated-environment validation, and people leadership experience.

Provides strategic legal counsel on clinical trials, commercial biopharma services, healthcare regulation, privacy, data protection, and EU employment matters. Advises on GDPR, HIPAA, clinical data use, cross-border transfers, privacy impact assessments, contracts, workforce initiatives, works councils, and regulatory developments. Partners with clinical, commercial, HR, compliance, technology, and senior leadership teams while supporting privacy program implementation and risk management.

Leads sales operations strategy, analytics, technology management, lead-generation processes, pipeline reporting, and cross-functional sales and marketing initiatives. Builds dashboards, predictive models, and data solutions; evaluates AI and technology platforms; ensures lead handoff effectiveness; advises senior leadership; manages vendor technology delivery; and maintains sales, demand-generation, and experience databases.