Teams at UC Health

Forecasts call volumes, handle times, and service metrics; develops staff schedules; analyzes workforce and performance data; prepares reports; monitors real-time call and agent activity; performs ad hoc and operational analyses; and communicates recommendations to management regarding staffing, scheduling, service levels, and operational initiatives.

The Clinical Manager oversees patient care by coordinating and supervising healthcare teams, establishing communication, improving quality, managing resources, and ensuring patient safety while promoting professional development.

Lead governmental reimbursement for UC Health: oversee hospital cost report and HCAP filings, manage MAC audits and consultants, provide reimbursement analysis for budgeting and strategic planning, supervise and develop staff, and coordinate community benefit reporting and regulatory updates to leadership.