Jobs at UKG

Lead the architecture, strategy, and development of enterprise generative AI initiatives. Define AI/ML standards, guide scalable model deployment, conduct advanced research, and collaborate with executives, product, data science, and engineering teams. Mentor technical leaders, promote MLOps and responsible AI practices, optimize models for cost and performance, and represent the organization through publications and industry engagement.

Define and evolve enterprise IAM security architecture across workforce, cloud, infrastructure, and applications. Design identity lifecycle, governance, RBAC, ABAC, authentication, authorization, and privileged access solutions. Lead IAM modernization, threat modeling, security reviews, compliance alignment, and least-privilege initiatives. Partner with engineering, cloud, infrastructure, and technology teams; document architecture standards, guide strategic projects, mentor IAM engineers, and evaluate emerging identity technologies.

Leads organization-wide data science strategy, architecture, and AI/ML standards across multiple teams. Drives multi-year initiatives, platform and tooling decisions, scalable production systems, and measurable improvements. Provides technical leadership in generative AI, agentic systems, LLMs, deep learning, and advanced modeling. Influences executives and cross-functional roadmaps, mentors senior contributors, supports hiring, and promotes responsible AI, data governance, and innovation.

Lead complex enterprise engagements across HCM, payroll, workforce management, ERP, IAM, and adjacent systems. Design and deliver production integrations, automation, and AI-enabled workflows; advise executives on agentic AI adoption; create reusable architectures and accelerators; mentor engineers; and influence product direction through customer feedback.

Lead UKG’s AI FinOps function by building cost models, token attribution, forecasts, unit economics, governance, and executive reporting across AI workloads and cloud providers. Partner with Engineering, Product, Finance, Procurement, and Cloud Operations to optimize model selection, infrastructure, capacity, commitments, and margins. Establish guardrails, self-service tools, dashboards, and operating rhythms that connect AI consumption to adoption, customer value, savings, and investment decisions.

Design, build, deploy, and maintain production-grade agentic AI systems using Google ADK and related platforms. Lead technical strategy and complex agent projects, architect multi-agent workflows, integrate enterprise tools and APIs, and ensure service reliability through testing, observability, telemetry, and lifecycle management. Mentor engineers, influence technical decisions, and drive innovation in agent development, orchestration, safety, and performance optimization.

Define enterprise-wide agentic AI strategy and architecture using Google ADK and related platforms. Build multi-agent systems, governance frameworks, integrations, safety guardrails, monitoring, and operational standards. Influence technical direction across organizations, mentor senior engineering talent, lead complex initiatives, evaluate emerging AI technologies, and represent UKG through partnerships, publications, and industry engagement.

Build, deploy, and maintain production-grade agentic AI systems using Google ADK and related platforms. Develop agent workflows, tools, integrations, orchestration patterns, testing frameworks, observability, and lifecycle operations. Collaborate with product and engineering teams, contribute to architecture and design decisions, review code, troubleshoot service health, document solutions, and mentor engineers. Apply DevOps practices and evaluate emerging agentic AI technologies to improve enterprise workforce platform capabilities.

Develops customer narratives, executive presentations, demonstrations, proposals, sales plays, and workshops for complex B2B opportunities. Partners with Sales, Pre-Sales, Product, Marketing, and subject matter experts to translate customer needs, product capabilities, market context, and competitive insights into compelling value messaging. Advises sellers on customer engagement, maintains accurate reusable content, captures field feedback, and improves sales enablement materials and workflows.

Lead multiple UKG Pro Suite customer implementation projects from kickoff through go-live. Manage project plans, scope, timelines, resources, risks, issues, deliverables, and escalations while coordinating customer and internal teams. Maintain clear communication, manage expectations and scope changes, ensure milestones and quality standards are met, and deliver a strong customer experience.

Provides advanced payroll tax and client service expertise for complex situations, escalations, compliance risks, and high-visibility accounts. Advises team members, supports client meetings and QBR preparation, interprets employment tax requirements, and coordinates with internal partners. Identifies operational and compliance trends, supports continuous improvement and client transitions, and provides peer coaching and informal mentoring without formal people-management responsibility.

Lead multiple UKG Pro implementation projects from kickoff through go-live. Manage project plans, timelines, scope, resources, risks, issues, deliverables, and customer expectations. Coordinate cross-functional and virtual teams, facilitate meetings, resolve escalations, manage scope changes, and ensure successful, on-time deployments. The role requires strong leadership, communication, organization, customer consulting, decision-making, and relationship-building skills, with experience managing complex implementations and preferably HCM or SaaS projects.

Lead UKG’s enterprise workforce planning capability, including planning cycles, forecasting, scenario modeling, workforce and labor-market analysis, and executive recommendations. Build analytical models, integrate workforce and financial data, automate planning workflows, evaluate workforce risks, and advise leaders on headcount, hiring capacity, location strategy, restructuring, and talent deployment. Partner across Finance, HR, Talent Acquisition, and People Analytics while developing planning tools, governance, training, and organizational design support.

Leads major cyber incident response and command activities, performing digital forensics, threat hunting, containment, recovery, and malware triage across endpoint, cloud, network, identity, Windows, and Linux environments. Coordinates technical teams, mentors analysts, briefs executives, develops response playbooks and training, automates investigations with scripting, and partners with detection engineering and threat intelligence teams to improve SOC capabilities.

Leads corporate FP&A activities, including budgeting, forecasting, financial modeling, reporting, performance analysis, and development of business metrics. Partners with corporate functions to provide decision support and strategic financial guidance, improves planning and reporting tools and processes, and communicates insights to executive leadership. Manages and mentors analysts while delivering ad hoc analyses, scenario modeling, and recommendations that support enterprise decision-making.

Leads UKG’s global sales incentive strategy and operations, including compensation plan design, quota setting, SPIFFs, governance, analytics, payout alignment, and President’s Club programs. Partners with Sales, Revenue Operations, Finance, HR, Legal, and executive leadership to align incentives with SaaS growth objectives. Oversees cross-functional execution, policy management, systems implementation, performance reporting, and program optimization while managing and developing a sales compensation and revenue operations team.

Leads strategic relationships with UKG’s highest-priority enterprise customers, driving retention, value realization, executive engagement, and sustainable growth. Develops multi-year account strategies, establishes governance, defines measurable outcomes, identifies expansion opportunities, and builds C-suite partnerships. Orchestrates cross-functional teams across sales, customer success, product, services, marketing, and executive leadership to resolve barriers, support transformation initiatives, and align customer priorities with UKG capabilities and investments.

Develop and support Salesforce Service Cloud and enterprise integrations using Apex, LWC, Flows, APIs, and platform events. Lead complex technical implementations, testing, deployments, production issue resolution, and SDLC activities in an Agile environment. Collaborate with cross-functional stakeholders, ensure Salesforce best practices and security, mentor junior developers, document standards, and improve operational efficiency through automation and AI-enabled capabilities.

Leads UKG’s global external communications and reputation strategy, overseeing PR, social, analyst relations, thought leadership, newsroom, international communications, and AI discovery. Advises executives, shapes market narratives, manages reputation risk, connects communications to business growth, and builds a modern measurement framework. The role also transforms the communications organization through talent development, organizational design, leadership building, and cross-functional alignment.

Manage and grow SMB customer accounts through relationship building, consultative selling, upselling, and cross-selling UKG workforce solutions. Develop account plans, proposals, relationship maps, business reviews, and sales campaigns while monitoring account health and pipeline data in Salesforce. Advise customers on HCM and payroll solutions, engage marketing-qualified leads, and collaborate with internal sales, marketing, support, legal, and implementation teams. Travel up to 25% for customer meetings and industry events.