Teams at Uproot Clean

Leads a distributed customer experience and fulfillment organization supporting approximately 20,000 monthly interactions. Owns support performance, fulfillment SLAs, returns, refunds, partner accountability, reporting, and operational improvement. Develops managers and frontline teams while building AI-first automation across Shopify, Gorgias, Yuma, and related tools to scale service efficiently without sacrificing customer experience.

Own purchasing, demand planning, logistics coordination, and product data to maintain inventory health, improve forecasting, prevent stockouts/overstock, and build scalable supply chain systems and processes for an ecommerce business.

Produce short-form, performance-driven video content for Facebook/Instagram, TikTok, and social channels. Edit creator and product footage into high-converting ads, source B-roll/stock, design thumbnails and social graphics, manage assets in Frame.io, track work in ClickUp, follow naming and organization standards, and iterate based on performance data.