Versapay Benefits Overview

Provides advanced functional and technical support for customers using ERP integrations and payment solutions. Troubleshoots complex integration, accounting, payment processing, and data synchronization issues; manages customer cases and escalations; and collaborates with Product, Engineering, Customer Success, and Implementation teams. The role also contributes to knowledge-base content, process improvements, customer satisfaction, and mentoring while meeting service-level and resolution-time objectives.

Conduct customer discovery, design and demonstrate tailored fintech solutions, and provide technical expertise throughout sales cycles. Support RFIs and RFPs, propose configurations and integrations, address objections, and explain complex technology to diverse audiences. Collaborate with sales, product, management, and customer success teams to achieve business goals, maintain technical expertise and certifications, and travel occasionally across the US and Canada.

The Revenue Operations Manager drives forecasting, pipeline visibility, data quality, reporting, quota allocation, capacity modeling, and GTM planning. They build dashboards and executive insights, manage operating cadences, improve CRM processes, and support sales technology selection and optimization. The role partners with Sales, Marketing, Customer Success, Finance, and Analytics to improve revenue predictability, efficiency, and execution.