Versapay Benefits Overview

Provides advanced technical support for complex customer issues involving ERP integrations, APIs, middleware, data integrity, and SaaS configurations. Responsibilities include log analysis, root cause investigation, issue replication, escalation coordination with Product and Engineering, customer communication, documentation, incident reviews, and process improvement. The specialist also supports system upgrades, regression testing, permissions management, and third-party connector troubleshooting.

Manage long-term B2B SaaS customer relationships across the lifecycle, driving adoption, retention, and account growth. Lead training, enablement sessions, cadence calls, and executive business reviews. Build strategic account plans, resolve escalated issues, advocate for customer needs, and collaborate with sales, professional services, customer care, and product teams. Identify scalable improvements and use customer data and KPIs to forecast attrition and improve outcomes.

Build and maintain revenue workflows, integrations, and AI agents connecting Salesforce with sales and marketing systems. Own inbound lead routing, automated sales and marketing plays, CRM hygiene, data enrichment, and AI-assisted workflows. Use APIs, webhooks, automation platforms, Python or JavaScript, and SQL to eliminate manual work and improve pipeline speed. Document workflows, enforce governance, and measure time savings and conversion improvements across Revenue Operations.