Teams at Vertex, Inc.

Own complex enterprise software support cases from assignment through resolution, including executive escalations and critical incidents. Troubleshoot databases, APIs, cloud platforms, ERP and eCommerce integrations, authentication, networking, and infrastructure. Lead root cause investigations, mitigation, recovery, and cross-functional resolution efforts. Document knowledge and troubleshooting procedures, collaborate on defects and fixes, use AI-enabled support tools, mentor team members, and improve support processes while participating in on-call rotations.

Provides advanced technical support and final escalation management for complex enterprise client issues. Troubleshoots data-driven applications, databases, APIs, networking, Java, Linux, and SAP environments. Supports implementation readiness, maintains shared technical environments, develops knowledge-base content, and partners with product, engineering, and support teams. Provides mentorship, process guidance, and rotational on-call support while managing high-stakes customer escalations.

Provides advanced technical support and final escalation management for complex customer issues involving data-driven applications, databases, APIs, enterprise systems, networking, Linux, and web services. Supports implementation readiness, maintains shared technical environments, develops documentation, partners with product and engineering teams, and mentors support staff. The role also includes on-call responsibilities, customer liaison work, and troubleshooting across SAP, Oracle, relational database, and integration technologies.