Teams at Virtuous

Own go-to-market strategy, positioning, messaging, campaigns, launches, competitive intelligence, sales enablement, pipeline, and bookings for Virtuous’s AI-powered fundraising products. Partner with Demand, Sales, Product, and Engineering to create market narratives, generate pipeline, support deals, and improve win rates. This customer-facing role requires strong commercial judgment, executive communication, AI fluency, and end-to-end B2B SaaS product marketing experience.

Provides Tier 2 technical support for payment processing, online giving, gateway integrations, and reconciliation issues. Investigates complex customer problems, reproduces defects, analyzes logs and account data, and collaborates with Engineering through Jira. Communicates clear resolutions and workarounds, manages customer expectations, maintains support metrics, and partners with Customer Success in a fast-paced SaaS environment.

Manage strategic enterprise nonprofit customers throughout the SaaS lifecycle, driving product adoption, retention, renewals, and account expansion. Build stakeholder relationships, resolve issues proactively, provide product guidance, identify upsell opportunities, and advocate for customer needs internally. Own renewal and upsell processes, including negotiations and pricing strategies, while collaborating with sales, marketing, support, and product teams.