Teams at Wagmo

Own post-sale relationships for strategic enterprise accounts, driving onboarding, enrollment, engagement, retention, renewals, and expansion. Build account plans, conduct executive business reviews, analyze customer data, identify churn risks, lead renewal negotiations, and develop ROI narratives. Partner with Sales, Implementation, Marketing, Product, and Finance while serving as the customer advocate. Establish playbooks, improve forecasting, mentor CSMs, and secure multi-year renewals, references, and case studies.

Own a named portfolio of 25–50 Fortune 500 accounts across prospecting, enterprise sales, onboarding, enrollment adoption, expansion, and renewal. Build strategic account plans, manage complex stakeholder relationships, lead RFPs and negotiations, forecast multiple pipelines, and partner with implementation, customer success, marketing, product, and finance teams. Maintain executive-level relationships while driving durable, multi-year revenue growth.