Teams at Watts Water Technologies

Provides phone, email, and social media customer service and technical support for water filtration products. Troubleshoots installation, maintenance, usage, ordering, and product issues for homeowners and plumbers; manages order entry, account reconciliation, disputes, and support requests. Maintains product expertise, identifies cross-selling opportunities, and supports customer satisfaction. The role also involves training employees on customer service, platforms, applications, and technical support.

Develops and grows a regional new-construction sales pipeline for intelligent plumbing controls in correctional and detention facilities. Builds relationships with architects, engineers, contractors, distributors, owners, and facility stakeholders; influences specifications; generates and advances project opportunities; delivers technical presentations; tracks opportunities in CRM systems; and provides market intelligence to internal teams. The remote role covers the U.S. East Region and requires approximately 50–75% travel.

Manage and grow a portfolio of customer accounts throughout the lifecycle. Build stakeholder relationships, lead account planning and business reviews, improve adoption and retention, and identify renewal, cross-sell, upsell, and expansion opportunities. Analyze customer and water-system data to provide recommendations, monitor account health, and address risks. Collaborate with Sales, Product, Operations, Finance, Support, and Field Services while forecasting revenue opportunities and advocating for customer needs. The role is remote in the U.S. with travel up to 20%.