Teams at WebPT

Reviews, corrects, rebills, and follows up on medical claims to secure contractual reimbursement. Obtains claim statuses, researches denials, handles appeals and insurer correspondence, contacts patients and carriers, and maintains productivity, quality, SLA, and HIPAA compliance standards. Identifies process improvements while working independently or collaboratively in a remote accounts receivable environment.

Provide front-line customer support for WebPT software users through phone, email, and help desk cases. Resolve technical and non-technical issues, document interactions, manage Salesforce tickets, meet SLAs, escalate appropriately, and contribute to the knowledgebase. The role requires strong communication, organization, technical aptitude, multitasking, and compliance with HIPAA and confidentiality requirements.

Supervise payment posting team and processes to ensure accurate, timely posting of A/R cash receipts and denials. Manage schedules, audits, month-end balancing, staff performance, training, and interdepartmental coordination. Research payment discrepancies, convert payer codes to HIPAA reject codes, report trends, and improve procedures for accuracy and efficiency.