Teams at WEX Inc.

Leads and transforms a global Technical Account Management organization into a strategic partner for enterprise customers. Oversees tiered service delivery, executive governance, platform ROI and value engineering, renewals and expansion, operational health, SLAs, incident escalations, and alignment with Product and Engineering. Manages global onshore and offshore teams, standardizes playbooks and KPIs, develops TAM capabilities, and drives the transition from reactive support to strategic technical advisory and account growth.

Build and own Snowflake data models and dbt pipelines for a Customer Data Platform supporting marketing segmentation and customer journeys. Integrate complex source systems, manage data architecture and governance, conduct data discovery, and translate business rules into scalable solutions. Collaborate with engineering, analytics, product, and business stakeholders; lead technical workshops; mentor junior engineers; and implement automated data quality testing, CI/CD workflows, and AI-augmented engineering practices.

Lead a team of Technical Program Managers to align strategy with delivery, enforce Jira-driven data hygiene and automated governance, drive outcome-focused execution, mature AI/agentic workflows, manage stakeholders and dependencies, and recruit and develop technical program talent to deliver mobility product initiatives.