Jobs at Yoodli

Manage enterprise customer accounts across the full customer journey, strengthening relationships, driving product adoption, retention, satisfaction, NPS, and expansion. Develop customer experience strategies, collaborate with sales, product, and leadership teams, and use engagement platforms, CRM tools, analytics, and automation to improve lifecycle management and operational efficiency.

Manage and grow 40–60 mid-market accounts by building customer relationships, driving product adoption, supporting renewals and expansions, and leading QBRs. Partner with sales, product, and leadership teams to align Yoodli with customer objectives, improve satisfaction, and maximize customer value. Develop account strategies, prioritize customers using health and adoption metrics, and contribute to lifecycle playbooks in a fast-paced SaaS startup environment.

Own Yoodli’s data function and measurement strategy, including experimentation, LLM evaluation, analytics infrastructure, dashboards, and predictive models. Partner with product, engineering, executives, and customers to turn analysis into product and commercial decisions. Establish data standards, communicate recommendations, mentor teams, and potentially build the data science organization over time. The role requires hybrid work in the Greater Seattle Area three days per week.

Own Yoodli’s product positioning, messaging, storytelling, and go-to-market strategy. Lead launches, customer and competitive research, sales enablement, product marketing collateral, and AI-supported knowledge systems. Partner cross-functionally with Product, Sales, Marketing, Customer Success, and Design to improve adoption, pipeline, retention, and category leadership.

Leads Yoodli’s full-stack marketing function, owning pipeline generation, marketing measurement, product positioning, brand and category development, customer advocacy, partner marketing, and executive communications. The VP will build scalable demand and attribution systems, manage a four-person team, develop marketing talent, run growth experiments, and collaborate with Sales, Product, Customer Success, and the board to drive revenue and company strategy.

Own B2C growth and self-serve product outcomes, including acquisition, activation, monetization, retention, and conversion into enterprise pipeline. Lead experimentation, pricing, onboarding, lifecycle engagement, product instrumentation, and PLG motions. Work hands-on with engineering, design, marketing, and sales to prototype AI-driven experiences, analyze funnel data, and ship improvements. The role requires on-site work in Seattle three days per week.

Build and secure scalable backend services for an AI product, focusing on authentication, authorization, data isolation, threat monitoring, secrets and key management, vulnerability management, audit logging, and enterprise data protection. Partner with security, compliance, product, and engineering teams to identify trust-boundary issues and deliver pragmatic security improvements. Contribute to cloud infrastructure, compliance initiatives, and general backend engineering in a fast-moving startup environment.

Build and lead Yoodli’s Revenue Strategy & Operations function as a strategic partner to the CRO. Own GTM operating cadences, business reviews, territory and coverage design, quota and compensation modeling, forecasting, customer master data, and data-driven revenue decisions. Lead Revenue Systems, hire an Analytics & Insights Lead, and partner across Finance, Deal Desk, Partnerships, Marketing, sales leadership, and founders to scale the revenue organization.

Own and optimize the quote-to-cash lifecycle, pricing governance, contract handoffs, CRM data integrity, order fulfillment, and deal desk metrics. Partner with Sales, RevOps, Legal, and Finance to enforce policies, streamline approvals, analyze discounting and cycle times, and drive continuous operational improvements to accelerate deal velocity and revenue integrity.

Build and own scalable, reliable backend services and platform architecture. Work across analytics, data, search, infrastructure, monitoring, cost management, security, and scaling. Ship production code, design systems with high code quality, and collaborate cross-functionally to deliver user-focused solutions.

Build data-rich analytics and dashboard experiences across the full stack: craft responsive frontend UIs, design backend aggregation, metrics, and APIs, ensure data is fast, accurate, and actionable, and collaborate with product to deliver high-quality production features.

Drive sales for Yoodli in the mid-market segment, managing the entire sales process, conducting discovery, and aligning customer needs with solutions.

Lead design and implementation of scalable backend services powering admin content ingestion, agent-driven roleplay workflows, and AI-powered analytics. Own integrations, APIs, cloud infrastructure, and mentor engineers to improve reliability and impact at enterprise scale.

Own and grow a portfolio of training, coaching, and enablement partners after initial signing. Responsibilities include driving adoption, renewals, direct expansion, co-selling, referrals, partner-influenced pipeline, commercial negotiations, scaled enablement, and cross-functional coordination. The role requires maintaining partner health, CRM accuracy, and revenue performance while building structure within a developing channel.

Own the technical relationship for strategic enterprise SaaS accounts after launch. Responsibilities include troubleshooting and escalating issues, managing SLA commitments, monitoring integrations, leading technical onboarding, conducting health reviews, supporting renewals and expansions, documenting solutions, and translating customer requirements into product feedback. The role requires strong SaaS technical support, enterprise communication, integration troubleshooting, and relationship-management skills, with familiarity in SSO, APIs, webhooks, logs, and CRM or support platforms.