Teams at Yoodli

Manage enterprise customer accounts across the full customer journey, strengthening relationships, driving product adoption, retention, satisfaction, NPS, and expansion. Develop customer experience strategies, collaborate with sales, product, and leadership teams, and use engagement platforms, CRM tools, analytics, and automation to improve lifecycle management and operational efficiency.

Manage and grow 40–60 mid-market accounts by building customer relationships, driving product adoption, supporting renewals and expansions, and leading QBRs. Partner with sales, product, and leadership teams to align Yoodli with customer objectives, improve satisfaction, and maximize customer value. Develop account strategies, prioritize customers using health and adoption metrics, and contribute to lifecycle playbooks in a fast-paced SaaS startup environment.

Own Yoodli’s data function and measurement strategy, including experimentation, LLM evaluation, analytics infrastructure, dashboards, and predictive models. Partner with product, engineering, executives, and customers to turn analysis into product and commercial decisions. Establish data standards, communicate recommendations, mentor teams, and potentially build the data science organization over time. The role requires hybrid work in the Greater Seattle Area three days per week.