Jobs at Zip

Lead the Internal AI team at Zip, driving AI adoption through roadmap definition, champion management, skills framework development, and continuous training across teams.

Partner with sales and enterprise executives to quantify and present C-suite ROI cases. Build ROI models, conduct quantitative analysis and benchmarking, run working sessions with prospects, embed value into discovery, coach AEs on value-based selling, and supply reusable benchmarks and assets to support enterprise deal closures.

Develop, optimize, and maintain the marketing website, ensuring high-quality user experiences through responsive design and best practices, while collaborating with various teams.

As an Enterprise Solution Engineer, you'll support pre-sales activities, guide customers through solutions, and drive sales initiatives, collaborating with teams to ensure successful deployments and feedback integration.

The Strategic Account Executive will manage the complete sales cycle, focusing on high-revenue enterprises, sourcing new business, and acting as a strategic advisor to clients while utilizing sales tools for engagement and pipeline management.

Own and scale operational infrastructure for the Customer Support team: administer support tooling (Zendesk), build automations and routing, design dashboards and reports, perform capacity planning, and create workflows. Partner across Support, Customer Success, Engineering, and Technical Support to optimize processes and metrics using SQL, BI tools, and AI tooling.

Manage enablement programs for Go to Market teams, design learning experiences, analyze skills gaps, facilitate workshops, and measure program effectiveness.

Serve as Zip's Procure-to-Pay (P2P) subject-matter expert supporting sales cycles, solution design, product-roadmap alignment, enablement, marketing content, and customer escalations to drive enterprise wins and upsells.