Jobs at Zoom

The role involves collaborating with Sales, providing technical expertise in AI and Agentic Search, and leading technical support in pre-sales.

Develop and optimize AI runtimes for large language models and other AI services, focusing on performance, cost efficiency, and scalability.

The AI Engineer will design scalable APIs and SDKs for AI services, collaborate with AI research teams, and ensure API security and performance. Responsibilities include building processing systems, integrating services, and maintaining documentation.

Contribute to AI research in LLM post-training and reinforcement learning, developing scalable systems for Zoom's AI Companion. Engage in innovative research, implement model architectures, and partner with teams to translate prototypes into production systems.

The Principal AI Architect will design intelligent agent systems, establish technical standards, and guide development for various industry verticals within Zoom's AI framework.

The Senior Product Manager will lead the development of AI voice agents, collaborating with engineers, managing roadmaps, and analyzing product KPIs for enterprise applications.

Assist in the development and launch of AI Companion workflow automation features, supporting product documentation and cross-functional collaborations.

Lead the development of AI-powered revenue products, collaborating across teams to define vision, drive design, and ensure quality before launch.

The AI Infrastructure Engineer will develop and optimize infrastructure for training large language models, focusing on distributed systems and GPU programming.

Design and develop retrieval systems for AI workflows at Zoom, involving machine learning, information retrieval, and multi-tenant architecture. Collaborate with teams to enhance AI capabilities across enterprise data sources.

Lead network engineering efforts, driving improvements in data center infrastructure and managing critical projects with a focus on technology solutions. Communicate with stakeholders, manage budgets, and ensure successful execution while mitigating risks.

The Account Executive will sell Zoom's Workplace platform to State and Local Government accounts, focusing on Voice and Contact Center solutions, while building relationships and navigating procurement processes.

The CX Partner Technical Advisor is responsible for driving partner-led implementations and customer retention, ensuring partners successfully adopt Zoom CX solutions while managing risks and operational support.

The Value Realization Advisor - AI will connect CX strategy and technology to deliver business outcomes, advising on AI-enabled transformations and supporting pre-sales engagements while facilitating executive workshops and strategic planning.

The Mass Market Solutions Engineer designs communication solutions for Zoom customers, conducts demos, translates customer needs into technical solutions, and collaborates across teams to enhance customer satisfaction and drive innovation.

This role involves developing digital customer success frameworks, managing automated onboarding, engagement processes, and improving customer experience through data-driven interactions for long-tail customers.

As a Senior Solutions Engineer for Zoom Phone, you'll design telephony solutions for enterprises, collaborate with teams, and influence product development. You'll leverage your technical expertise and customer insights to enhance communication strategies and support growth.

The role involves managing relationships with key stakeholders, overseeing customer lifecycles, enhancing satisfaction, and ensuring successful Zoom product deployments for large accounts.

The Solutions Engineer will design communication solutions, support sales activities, mentor team members, and leverage technical expertise to meet customer needs.

The Senior DevOps Engineer will enhance cloud infrastructure, manage AWS, Kubernetes, and Terraform, support CI/CD, and ensure system reliability.