Jobs at Zscaler

Leads the strategy, design, implementation, and operation of global leave, time-off, and disability programs. Oversees statutory compliance, complex ADA cases, third-party administrators, audits, service levels, HRIS and payroll integrations, analytics, automation, and continuous process improvement. Manages a distributed global team and partners cross-functionally to deliver employee-focused, legally compliant programs across international markets.

Design and operate highly available infrastructure across multi-cloud and bare-metal environments. Build Python or Go automation and self-healing systems, mature observability with Prometheus, Grafana, and OpenTelemetry, define reliability objectives, lead incident response, conduct post-incident analysis, and improve operability with engineering teams. The role also supports 24/7 on-call operations, ITIL-based problem management, cloud infrastructure, networking, chaos engineering, and disaster recovery at scale.

Lead reliability and production engineering for a global, multi-cloud platform. Build highly available infrastructure, drive automation with Python/Go, implement observability (Prometheus, Grafana, OpenTelemetry), define SLIs/SLOs, run incident command and post-incident analyses, and partner across teams to improve operability and scalability.

Design and implement scalable, low-latency AI security infrastructure and high-performance networking code in Rust. Collaborate with product and cross-functional teams, debug complex network/system issues, and deliver secure, testable solutions for large-scale cloud security platform.

Lead design and delivery of scalable Sales Cloud and GTM systems. Translate GTM requirements into functional and technical designs, coordinate stakeholders, automate sales workflows with AI, and manage onshore/offshore teams to implement and optimize Salesforce and related GTM tools.

Lead end-to-end Americas benefits and leave operations, owning HRIS data integrity, vendor/TPA and carrier relationships, SLA-driven performance, LOA lifecycle, compliance, and employee experience. Manage and develop a team of benefits specialists, drive operational improvements and automation, and partner cross-functionally (Total Rewards, Payroll, Legal) while integrating AI tools to increase efficiency.

Responsible for architecting and developing AI security infrastructure, optimizing performance and scalability of systems, and driving innovation in a collaborative environment.

Design and implement a low-latency, high-throughput data forwarding plane in Rust. Build distributed, horizontally scalable systems focused on concurrency, fault tolerance, and performance. Implement gRPC/Protobuf APIs, optimize kernel- and user-space performance, collaborate on system design, conduct code reviews, document designs, and mentor junior engineers.

Manage high-volume contract renewals for commercial customers with accounts below $50K ARR. Coordinate with deal desk, pricing, partners, customer success, sales operations, account executives, and customers to ensure timely renewals and satisfaction. Use AI tools to improve productivity, understand Zscaler products, migrate contracts to current SKUs, and identify upsell opportunities. The role requires strong organization, collaboration, transaction management, and target attainment.

Manage high-volume contract renewals for commercial customers with ARR of $50K or less. Coordinate with deal desk, pricing, partners, customer success, sales operations, account executives, and customers to complete renewals on time. Use AI tools to improve productivity, support contract SKU migrations, maintain customer satisfaction, and identify upsell opportunities.

Provides technical leadership for Zscaler Zero Trust Browser solutions across the sales lifecycle. Leads executive briefings, technical workshops, proof-of-value evaluations, deployments, and architecture discussions. Develops technical collateral, demos, test plans, and reference architectures while articulating browser security controls such as threat prevention, monitoring, DLP, private application access, and privileged remote access. Partners with sales and engineering to support customer outcomes, product enhancements, and successful technical wins.

Manage post-sales customer engagements from onboarding through renewal for Zscaler SecOps products. Provide cybersecurity education and strategic guidance, conduct executive business reviews, support renewals, mitigate retention risks, and identify expansion opportunities. Build trusted customer relationships, analyze performance metrics, gather product feedback, and collaborate with Sales, Support, Product, and technical teams to improve customer security outcomes and maximize product value.

As a Security Architect, you will build secure agent runtimes and systems, ensuring robust security capabilities in agentic AI solutions while conducting security evaluations.

Partner with sales to design and present data security solutions, lead technical evaluations and custom configurations, gather customer requirements, and drive successful hands-on proof-of-concept and evaluation outcomes for the Data Security business line.

Manage a portfolio of healthcare customers across the Eastern and Central US, driving Zscaler adoption, value realization, renewals, and retention. Lead customer business reviews, monitor account health, mitigate risks, support HIPAA and security requirements, and educate stakeholders on product capabilities and best practices. The role requires strong networking troubleshooting, cloud security, authentication, and healthcare compliance knowledge, along with customer-facing technical and account management experience.

Lead technical sales for Zscaler’s Federal, Aerospace and Defense, and Federal System Integrator customers. Architect Zero Trust solutions, translate enterprise requirements into technical designs, and lead Proof of Value engagements from initiation through completion. Build technical champions through trusted advisory support and collaborate with Account Executives on account strategy, pipeline generation, and technical wins. The role requires deep expertise in network security, Zero Trust, SSE/SASE, and Federal customer environments.

Own customer-facing OT cybersecurity engagements globally, generating demand, leading consultative workshops, and designing target-state architectures across Zscaler’s OT portfolio. The role requires expertise in industrial control systems, Purdue-level OT environments, segmentation, network controls, asset visibility, and privileged access management. Responsibilities also include supporting Proof of Value planning, translating architecture into business outcomes, developing technical pipeline, providing field enablement, creating thought leadership, and feeding structured customer insights to product and sales teams.

The Staff Technical Program Manager will embed compliance requirements into product delivery, automate control validations, and conduct architectural assessments in collaboration with teams across engineering and security.

Assist in monitoring insider risks, support data protection, investigate security alerts, and maintain operational governance in a security team.

Partner with sales to design and present data security solutions for SLED customers. Lead technical evaluations, gather requirements, build test plans, configure proof-of-concepts, and guide customers to successful outcomes while collaborating across GTM teams.