Account Manager I

Employer Provided Salary: $80,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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For over 30 years, HMA has been the premier third-party health plan administrator in the PNW. We relentlessly deliver on our promise to provide employers with customized health insurance plans, for their Staff, that offer high-quality healthcare, at a reasonable cost, with first-rate customer service support.
In 2021 AND 2022, HMA was chosen as a Washington's Best Workplaces by our Staff and PSBJ™. Our vision, 'Proving What's Possible in Healthcare™,' and our values, People First!, Be Extraordinary, Work Courageously, Own It, and Win Together, shape our culture, influence our decisions, and drive our results.
What we are looking for: We are looking to hire people that care deeply about others, thrive in evolving environments, gain satisfaction from being part of a team and helping others succeed, are motivated by tackling complex challenges, are courageous enough to share ideas, are action-oriented, are resilient, and are results-driven.
What you can expect: You can expect an inclusive, flexible, and fun culture, comprehensive salary, benefits, and time off packages with plenty of personal development and growth opportunities. If you are looking for meaningful work, a clear purpose, high standards, work/life balance, and the ability to contribute to something important, find out more about us at: https://www.accesshma.com/
How YOU will make a Difference:
As the primary point of contact for clients and brokers, this role is primarily responsible for building solid relationships. This role is also responsible for the retention of clients and partners to execute on health care strategies and initiatives. Within the organization, this role is key in clearly representing client and partner needs.
This position is primarily remote, with some required in-person meetings and onsite departmental trainings a few times a month.
What YOU will do:

  • Build strong relationships with clients, brokers, and demonstrate HMA value
  • Represent Client Success by participating in finalist meetings and implementations
  • Owns preparation, delivery, and execution of client renewal strategy
  • Recommend products and services relevant to client needs by reviewing data and listening to customer needs through regular touchpoints
  • Regularly updates CRM to communicate client and broker activities across the organization
  • Brings new insights from industry events, client and broker meetings and competitor information to supplement client success strategy
  • May serve as a subject matter expert for client success functions by participating in projects as needed


Knowledge, Experience, and Key Attributes needed for Success:

  • BA or equivalent strongly preferred
  • 1-3+ years of experience as an Account Manager in the healthcare industry or as a Benefits Specialist.
  • Strong written and verbal skills along with the ability to effectively communicate
  • Comfortable presenting to brokers and human resource teams.
  • Presentation preparation skills
  • Ability to negotiate
  • Ability to occasionally engage in community/ networking opportunities outside of normal business hours
  • Ability to obtain an insurance license


CompensationThe base salary for this position in the greater Seattle area is $80,000 and varies dependent on geography, skills, experience, education, and other job or market-related factors. Performance-based incentive bonus(es) is available. In addition, HMA provides a generous total rewards package for full-time employees that includes: seventeen (IC) days paid time off; eleven paid holidays, one paid personal and one paid volunteer day; company-subsidized medical, dental, vision, and prescription insurance; company-paid disability, life, and AD&D insurances; voluntary life insurances; HSA and FSA pre-tax programs; 401(k)-retirement plan with company match; wellness incentive and reimbursement; remote work and continuing education reimbursements; discount program; parental leave; and a charitable giving match. For more information about HMA, visit www.accesshma.com .
Disclaimer: The salary, other compensation, and benefits information are accurate as of this posting date. HMA reserves the right to modify this information at any time, subject to applicable law.
How we Support your Work, Life, and Wellness Goals
We offer a comprehensive total rewards package including: competitive pay; annual incentive; medical, dental, and vision insurance; 401K retirement plan with match; generous PTO and holidays; an onsite gym facility; a gym subsidy; Life, AD&D, Short-Term and Long-Term Disability Insurances; an Employee Assistance Plan; free parking and easy freeway access to I-405 and I-520; a well-stocked kitchen on-site with subsidized snacks and refreshments; year-round wellness activities; the ability to earn a $500 wellness incentive; monthly events; paid volunteer hours and more!
HMA requires a background screen prior to employment.
Protected Health Information (PHI) Access Healthcare Management Administrators (HMA) employees may encounter protected health information (PHI) in the regular course of their work. All PHI shall be used and disclosed on a need-to-know-basis and according to HMA's standard policies and procedures.
HMA is an Equal Opportunity Employer

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Technology we use

  • Engineering
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
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    • jQueryLibraries
    • jQuery UILibraries
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    • ASP.NETFrameworks
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    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases

Location

HMA is located on the I-405 and I-520 corridors with free parking and bus access. We are near downtown Kirkland and Bellevue for happy hours & lunch.

An Insider's view of Healthcare Management Administrators (HMA)

How would you describe the company’s work-life balance?

I absolutely love working at HMA because we put people first by bringing a human touch to the health insurance experience by providing direct communication with our Care Team! In addition, HMA fully supports a work/life balance, so the company supports us while we support our members! It's a win for all!

Vonda

Care Manager

What makes someone successful on your team?

One of the greatest things about the HMA culture is it gives me the opportunity to improve current processes and tasks. In addition, our culture encourages ideas and proactivity. This enables me to be fearless in creating various passion projects. Most importantly, the people I work with are very encouraging, collaborative, and friendly.

Isaac

Data Analyst

How do you make yourself accessible to the rest of the team?

I'm happy with the overall vibe of leader communications at HMA. Our leaders offer lots of opportunities to ask questions & don't shy (away) from hard topics.

HMA Team Member

IT Team

How do your team's ideas influence the company's direction?

I feel I can go to any People Leader and talk to them about a concern I may have. I feel supported and confident our Executive Leadership is taking HMA in the right direction. I truly appreciate how quickly HMA responded in the beginning of the COVID-19 crisis, keeping our personal safety at the forefront, above all else!!

HMA Team Member

Success Team

What are Healthcare Management Administrators (HMA) Perks + Benefits

Culture
Volunteer in local community
We are thrilled to offer 1 paid day each year, for you to volunteer at a 501(c)(3) organization of your choice. In addition, we match your 501(c)(3) donations up to $1,000 every year.
Partners with nonprofits
We partner with Bloodworks NW, Hopelink, and others to support our communities.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Hiring practices that promote diversity
We actively recruit a diverse candidate pool and create a respectful culture celebrating uniqueness through education.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Lunch and learns
Promote from within
Online course subscriptions available

Additional Perks + Benefits

HMA offers multiple continuous learning opportunities via Lunch 'n' Learns (industry education) and unlimited access to GO1.com, our learning platform where you can brush up on your technical expertise, learn soft skills, or build your leadership skills, to further your career. Also, for 2021, we are offering training in Fierce Conversation Foundations to every Staff member. We train all of our Leaders in Situational Leadership II and encourage a coaching and development culture across the organization.

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