Routable is a B2B payments platform built to make bill payments and mass payouts fast and seamless. Our mission is to be the simplest way to send and receive business-to-business payments. Unlike other payment platforms, Routable’s modern, easy-to-use API allows you to build a powerful payments infrastructure in minutes.

We’re a Series B startup with $46M in funding. We’re helping some of the largest marketplaces and gig economy companies, including Ticketmaster, Snackpass, and Garmentory. Hundreds of finance teams trust our decades of experience in building B2B payment solutions.

Our environment encourages intellectual curiosity, problem solving, and openness—one that provides the support and mentorship needed to succeed, learn, and grow. We'll make sure you have everything you need to do your best work and make an impact. We’re a fully remote startup with our team working from a city they love across the United States, Argentina, and Canada.

About the Role

As the Learning and Development Manager (IC) reporting to the Head of People Operations, you will have the exciting and unique opportunity to directly impact the future and success of Routable. This role will be instrumental in building start-up infrastructure, forming the next generation of leaders, shaping company culture, and guiding Routable through our next phase of explosive growth.

The Routable team is passionate about helping all employees build skills to be successful in their current roles as well as support their ongoing individual and career development. As a trusted partner to employees and leadership across the organization, you will have the opportunity to directly influence the employee learning experience at Routable. You will partner with the Head of People Operations to drive impact by designing, building, and launching training programs. You will be successful in this role if you care deeply both about our business and our employees and are excited about doing everything you can to help our team thrive.

Routable is a remote-first, fast-paced, technical, and results driven organization that is scaling quickly. You will need to be able to stay one step ahead of our growth and be able to build, support, and help enhance our organization as we scale.

Responsibilities

• Work closely with the business, functioning as a performance consultant, to identify specific learning needs/gaps and provide impactful learning solutions.
• Manage the implementation, delivery, and adoption of internal and external training.
• Evaluate and monitor training programs to ensure success. Follow up to ensure training objectives are met.
• Function as a subject matter expert in general leadership development. Create and update training curriculum as needed.
• Implement, leverage, and maintain learning management systems (LMS). Build and launch new training content using the company LMS.
• Partner with the People Operations team and the business to enhance the existing onboarding program.
• Facilitate courses and trainings as needed.
• Provide day-to-day performance management guidance to leadership (e.g., coaching, counseling, career development).
• Provide guidance and input on business unit structure and growth, workforce planning, and succession planning.
• Perform other training related duties as assigned.

Minimum Qualifications

• Solid experience in the Learning and Development field, with a minimum of 3 years as a lead in a fast growing company, having touched on the specific areas of expertise described in the Responsibilities section above. You enjoy the opportunity and challenge of building processes and providing structure in a rapidly changing environment.
• You have a high EQ and are a trusted partner. You advocate for creativity and unconventional thinking to drive the best decisions and results with employees and leaders alike.
• You are highly empathetic and customer service oriented. You enable an amazing experience for employees.
• You are passionate about inviting more diversity and inclusion in the workplace. You create, support, and deliver on DE&I initiatives set by the business and People team.
• You own your work. You are comfortable driving and enjoy working independently towards your goals.
• You have experience with HR/learning systems and tools. If you have not used a specific tool, you feel comfortable researching it and playing around with it to see what happens.
• You make data-driven decisions. You monitor and track the results of your initiatives to inform your priorities and set expectations with the business and/or employees.
• You are resourceful. You are willing to research questions, processes, and best practices to find answers that best fit Routable’s culture and needs.
• Bonus points if you have experience with working in a remote work experience and culture!

Location

You must be currently authorized to work in the United States on a full-time basis.

We are a remote first company! Rather than restrict ourselves to only find talent in one city, we’d rather find the absolute best people regardless of where they live. One amazing benefit to our remote culture, is that it enables our team to enjoy traveling ✈️ more regularly since they can work from wherever!

Reporting

The Learning and Development Manager (IC) reports directly to the Head of People Operations.

About Routable

Our Core Values

At Routable, we are driven by our values. Our values act as guiding principles when it comes to our work, our hiring practices, and ourselves. We talk about them every day and praise each other based on our ability to embody them.

• 💞 Engage with Empathy: Have empathy and a deep understanding for your peers, and our customers. This means no ego and cultivating relationships by actively listening to each other's needs.
• 🤝 Volunteer Assistance: Helping others is always a priority, even when it is not immediately related to the goals that we are trying to achieve. We make it a point to foster an environment of inclusiveness for our remote team.
• 💪 Own it: We are all company owners and we act like it. We make data driven decisions and jump at the opportunity to be accountable. Taking action when you see a problem is our default state.
• 🛠 Build with Purpose: We are collectively building the product and company of our dreams. We are intentional with everything we do and are always looking for ways to improve. We sweat the details.
• 🧬 Expect Authenticity: We do not compromise our values when it comes to our team and our customers. We champion originality. Be yourself. Everyone else is already taken.

Rendezvous

To help foster amazing relationships with our coworkers, we meet up twice a year as a whole team in some pretty awesome cities! In the past we’ve met up in San Diego, Seattle, and Austin. We’d rather invest money into memorable team events rather than expensive offices. During our meet-up team time, we love to spend time learning a new skill together, and solving problems. Most recently this has taken on the form of a bread-making class and defeating an Escape Room.

Note: we have paused our meetups due to COVID-19 and will resume when it is safe for everyone to attend

Perks

• 🏥 Great Health, Dental and Vision Insurance
• ⛑ Employer paid Life, STD and LTD benefits
• 💲 Competitive salary
• 📈 Stock Options
• 💰 401k
• 💸 Work from Home Stipend
• 🚀 We're a remote team
• 🏝 Flexible vacation policy

Inclusive Employer

Routable welcomes employees from varied backgrounds and walks of life, and it’s reflected in our diverse community of Routers. Routable is proud to be an equal opportunity employer and is committed to administering personnel actions, including hiring, training, promoting and compensating its employees, without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law.