About the company:

ServiceNow, the fastest-growing enterprise company over $1 Billion, is changing the way people work. The company was founded on the beach in San Diego in 2004 with the belief that getting simple stuff done at work shouldn’t be so hard. And that the complex stuff should be easier to manage. We envisioned a world where anyone could create workflows that worked for—not against—them. The ServiceNow cloud‑based platform was built to simplify the way work gets done. ServiceNow in 2020 is focused on delivering the smarter way to workflow because behind every great experience is a great workflow!

Today, every enterprise is becoming a technology company, creating unprecedented challenges, opportunities, and complexity. ServiceNow lets them run smarter, faster, better. And it helps people spend their time on work that’s meaningful, not menial.

We work hard but try not to take ourselves too seriously. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be learning, growing and striving to be the best version of yourself possible.

Business Operations and Communications Manager

The Position:

The Business Operations and Communications Manager will assist the Chief of Staff in running the day-to-day operations and communications strategy for the Product Operations team. This is a unique role requiring general budget and business management expertise to assist in strategic execution, as well as communications savvy to support organizational alignment. This manager will be responsible for coordinating and facilitating the activities and deliverables required for budgeting, headcount, QBRs, facilities management and our rhythm of the business. They will also drive our internal employee communications plan in a timely, relevant and engaging manner to support our culture. In this new role, the ideal candidate will have a passion for operational rigor and the ability to liaise with our leadership team to foster inspiring, effective, and impactful communications that showcase our purpose, priorities and culture. We're looking for an individual with strong business acumen who’s also an excellent writer, editor, and visual communicator. They will support the entire Product Operations leadership team to align efforts, connect dots and strengthen our management structure. 

What you get to do in this role:

Business Operations

• Track and manage Product Operations headcount.
• Manage and maintain the budget, gather required inputs from leadership team and orchestrate department level reporting with Finance.
• Manage Priority QBR cadence, accompanying deliverables and drive consistency of reporting.
• Assist in organizing strategy and planning sessions and deliverables.

• Manage office and space planning requirements.
• Engage and connect with other operations managers in UTG and beyond as required.

• Be a thought-leader and influencer creating clarity out of ambiguity.

Communications Management

• Provide guidance and help establish a culture that continuously strives towards best practices and operational excellence, while having fun.
• Drive and evolve our plan for internal employee communications in a timely, relevant and engaging manner.
• Implement thoughtful, innovative and engaging communications that build on and enhance ServiceNow’s purpose, culture, and strategic priorities.
• Produce creative, relevant newsletters, All Hands decks, Now at Work posts, etc., rooted in our priorities; continually experiment with content to drive engagement.
• Identify and recommend creative ideas to improve business operations and communications – be proactive.

• Moderate social channels and constantly work to create authentic and engaging social/digital moments to support our culture.
• Coordinate, scope and advise VP and leadership team involvement in internal events as needed.
• Leverage listening or evaluation tools, analyze insights, and iterate plans and leadership messaging accordingly.

To be successful in this role, we need someone who has:

• Bachelor’s degree in Business, Finance, Communications or related field
• 8+ years proven success in operational management with a passion for communications.
• Strong program management skills.
• Excellent understanding of budget and headcount management.
• Excellent understanding of functional operational processes.
• Excellent verbal and written communication skills, teamwork skills, and an engaging personality. 
• Ability to translate business strategies into effective narratives.
• Proven ability to effectively interface with a diverse range of roles at all levels.
• Resourceful, self-motivated and able to independently prioritize shifting workloads in a high growth, ever changing environment.
• Ability to work in a matrix organization structure.

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.