Interviewing is the gateway to building careers and teams. Yet, it’s no one’s job to do it with fairness and professionalism -- so we made it our job.

Our mission is to be the world’s interviewer. We conduct highly predictive interviews for our clients with rigor, humanity and fairness. Karat helps companies hire the engineers they need to create the future and helps ensure that engineers are in jobs that maximize their strengths.

Karat conducts first-round technical interviews on behalf of companies like Indeed, Intuit, Pinterest, and Citrix. Our network of experienced Interview Engineers have conducted tens of thousands of technical interviews with software engineering candidates. Clients increase capacity to interview and unlock engineering productivity, all while providing exceptional candidate experiences.

Founded in 2014, Karat is a privately held and venture-funded company based in Seattle. Key clients include Pinterest, Indeed, Citrix, Intuit, and Palantir.

Interviewer Management Team

The interview engineer management team is responsible for interview engineer experience and management from the moment an interview engineer applies to work at Karat to becoming a senior mentor. We oversee hiring, onboarding and growth, as well as managing overall Karat relationship. We are responsible for delivering enough interview engineer capacity and capabilities to meet client needs. We care deeply about meeting metrics, but we don't sacrifice culture - not on our own team, nor among the interview engineer community at large. We strive to be leaders in diversity, equity and inclusion, and treat it as a vital business need.

Our team is located across the United States, and meets regularly each week using remote technology including online chat and video software. Our interview engineers are located internationally, with a wide variety of work interests and life experiences. We are united by a mission to deliver exceedingly positive candidate experiences and fair interview results.

Core Responsibilities

• Maintain Interview Engineer records related to onboarding, promotions, and deactivations
• Collect and track community demographics, performance data and utilization targets in CRM and other systems to ensure dashboards are up to date
• Track Interview Engineer accomplishments and coordinate swag sends and celebratory messages
• Monitor potential incidents, escalate to Relationship Managers and follow up with cross-functional stakeholders
• Edit non-technical Handbook pages and Lessonly training content at the direction of Relationship Managers and the Community Manager
• Support ongoing projects across the team, such as data clean up, community event coordination, content development, and manual tasks related to onboarding
• Assist Relationship Managers in sharing candidate feedback and celebrating individual milestones
• Contribute to a fun, responsive, and engaged remote community via Slack, meetups, meetings, etc.
  

About You

• 2+ years of experience in customer support, quality assurance or project management
• Experience organizing and balancing multiple priorities and tasks
• Demonstrated experience solving complex problems for fast-moving, data-driven customers
• Good judgement for when to handle things on your own and when to escalate

Bonus Experience

• Strong data analysis and project management skills are a plus
• Experience working in customer service or customer success
• Experience working with software engineers
• Experience working with remote teams 

Benefits of joining Karat:

While doing meaningful work is rewarding in itself, we also offer the following programs and benefits for all our full-time employees:

• Competitive salary and benefits
• Medical / dental / vision insurance 
• Flexible vacation and paid company holidays
• Paid parental leave 
• Quarterly offsites & working retreats
• State-of-the-art equipment for your work station

Karat is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Benefits/perks listed below may vary depending on the nature of your employment with Karat and the state/country where you work.