About Assurance

Assurance IQ is a technology company headquartered in Seattle. We were acquired by Prudential (NYSE: PRU) to further the joint mission of improving financial wellness across the world.

Our team of world class software engineers, data scientists, and business professionals work every day to expand our product offerings and the reach of our platform. We simplify the complex world of insurance and financial services into straightforward, valuable solutions to improve people's lives. We start by asking customers a few questions, so our system can learn about their needs; from there, our ground-breaking, proprietary platform takes over and analyzes the thousands of data points that make customers unique. This is how we create custom-tailored plans for each customer; plans built precisely for their needs and budget. Our platform serves as the intersection between customer and seller, technology, and the human touch.

At Assurance, we are innovative, persevering, collaborative, calculated, and authentic, and we're working together to improve the lives of millions!

About the Role

This position is responsible for the recruitment, selection, development, retention, success, and supervision of the SSRs. The Hub SSR Manager will be responsible for ensuring the SSR Team meets established Transfer Rate and Policy Assist Rate metrics goals.

Responsibilities

• Identify key talent and foster an environment of active engagement and performance in order to achieve Hub OKRs
• Guide and support SSRs to maximize their potential in the areas of productivity and culture contributions.
• Create and nurture a collaborative environment that delivers a world class employee and client experience.
• Assess the strengths and weaknesses of the SSR Team and manage the SSR program accordingly.
• Identify and improve call metrics, transfer rate%, and policy assist rate%. 
• Using performance metrics to drive appropriate activity
• Conducting weekly coaching of individuals assigned through PEP Sessions
• Identifying and developing talent for Account Executive positions
• Driving and reinforcing the right outcomes that are consistent with promoting an understanding of individual, Hub and company compliance requirements, ethical standards, business practices.

Qualifications

• Ability to transfer skills and knowledge, strong coaching skills
• College degree or equivalent experience.
• 3-4 years of direct management experience in sales within the insurance industry (preferred), specifically leading phone sales management.
• Strong organizational skills with results orientation, superior interpersonal skills.
• Able to manage multiple projects simultaneously with cross-functional teams while being flexible and responsive to dynamic situations and changing priorities.
• Demonstrate initiative, discretion, and integrity.
• Analytical ability: Critical Thinking and Problem-solving skills
• Organization/time management/prioritization skills
• Demonstrated presentation/oral communication skills