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Senior Director Sales, IT Product Line Solutions - West

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Company
Some great ideas are born in the garage.  Others in a dorm room.  Or over pizza and beer.  Some form like the perfect wave.

ServiceNow, the fastest-growing enterprise company over $1 Billion, is changing the way people work. The company was founded on the beach in San Diego in 2004 with the belief that getting simple stuff done at work shouldn’t be so hard. And that the complex stuff should be easier to manage. We envisioned a world where anyone could create workflows that worked for—not against—them. The ServiceNow cloud‑based platform was built to simplify the way work gets done.

Today, every enterprise is becoming a technology company, creating unprecedented challenges, opportunities, and complexity. ServiceNow lets them run smarter, faster, better. And it helps people spend their time on work that’s meaningful, not menial.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

 The Role:

The Senior Director of Sales, Product Line (PLS) IT Solutions - West, is responsible for leading a rapid expansion of ServiceNow in the market.  This will be achieved through building, leading, mentoring and developing the team Regional Sales Directors managing our ITOM, ITBM and SAM solutions across the 50% of the Americas Market (Area).  The ideal candidate must have deep experience in SaaS sales leadership and have the drive and motivation to build a team in order to drive revenues and rapidly gain customers within new markets. 

What you get to do in this role:

  • Recruit, build, and mentor a team of direct Sales Directors/Managers to drive rapid new business sales growth in the Area.
  • Build and drive sales strategy for the region in conjunction with Sales Operations to effectively Go-To-Market including understanding the competitive landscape, presence and strength within the Area
  • Actively engage in business planning, relationship development and opportunity development focused on driving customer success through outcome-based solutions.
  • Recruit, coach and mentor team members to drive excellence
  • Be a trusted advisor and leader who sets a high-bar, leading from the front
  • Development of territories and quota for the sales team and effectively communicate to set performance expectations within the team
  • Manage and report accurate forecast and pipeline to the business
  • Achievement of sales goals on a quarterly and annual basis is required
  • Proven ability to carry C level conversations focused on business outcomes
  • Build effective working relationships with Solution Consulting, Technical Support, Professional Services, Marketing and the ServiceNow executive team

 In order to be successful in this role, we need someone who has:

  • 10+ years’ experience managing a team of field-based sales managers in a matrixed sales environment in the enterprise software space
  • Extensive track record of recruiting, coaching and promoting exceptional sales team including sales managers and individual contributors
  • Strong strategic thinking including analytical and financial planning skills to meet and exceed quotas and goals
  • A track record of managing a growing team in different geographical locations across the United States
  • Ability to understand the 'bigger picture' and business drivers around IT
  • Strong business and financial acumen
  • A proven and consistent track record selling to enterprise level customers and established relationship at the C-suite level
  • Strong organization, communication, team work, presentation, problem solving and time management skills
  • Experience inspiring the team to follow defined best practices
  • The ability to navigate and collaborate through complex opportunities
  • A competitive, can do, optimistic, realistic attitude, strong work ethic, humility and excellent team building communication and listening skills
  • Successfully managed a matrixed team of Directors, and sales representatives
  • The willingness and ability to travel 60% of the time
  • A Bachelor’s degree; an MBA is a plus

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

 

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

4400 Carillon Point, Floor 4, Kirkland, WA 98033

An Insider's view of ServiceNow

How would you describe the company’s work-life balance?

I am a working mom, and I appreciate the privilege of being able to work from home when I need to adjust my hours. I could be offline for two hours in the middle of the day because there's a school event for my kids. To be able to do so without the pressure of, "Oh my goodness! Now it's going to make me look bad," I don't take that for granted.

Kurdin

Manager, Strategy & Operations

What does your typical day look like?

I work in global cloud services and constantly collaborate with people–every day is different. I could be working on product design, collaborating with folks in other organizations, driving decisions, assessing technology, and talking with customers.

Bill

Distinguished Systems Architect

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What are some things you learned at the company?

Sometimes, we feel a little self-conscious. We may feel intimated or too shy to share our points of view. But in order to make an impact, we need to be able to trust our voice.

Ying

Director, Product Design

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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