Senior Manager, Clinical Operations and Implementation
Our mission is to deliver high-quality primary care that is accessible, convenient and affordable for all. Every single day you’ll be working on challenging problems with an exceptional team to profoundly transform primary care and improve people’s quality of life.
This role allows you to work from anywhere you choose across the U.S. (excluding U.S. territories), with the flexibility to work from the Seattle HQ office as often as you’d like. Please note that no matter where you are located, all employees should be available during our core working hours from 10 am to 4 pm PT Monday through Friday.
Your role and impact
98point6 is looking for a results-driven Senior Manager to lead new strategic partnership implementations and direct daily clinical operations. You will be instrumental in the planning and implementation of physician and patient support workflows to expand the scope of our clinical care ecosystem and operationalize strategies to close gaps in care in a virtual healthcare environment. You’ll oversee the Patient Support and Case Management teams and operations of a fast-paced virtual health clinic, while ensuring our services are provided in accordance with 98point6 policies and procedures, as well as regulatory requirements. You’ll also be instrumental in scaling the clinical services operations nationwide for our 24/7 on demand clinic.
Responsibilities
- Partner with Medical team leadership, Patient Support, Member Support, Clinical Integration and Partnership, Product, Implementation and Legal to plan the development of scalable programs and operationalize clinical strategies in support of company priorities
- Partner with Clinic leadership and Commercial in customer-facing discussions and workflow negotiations, representing the capabilities and needs of the Clinic
- Responsible for the initial discovery and planning phases of new strategic partner initiatives and operational readiness phases that lead to a successful launch
- Lead the creation of artifacts, such as clinical workflow designs, clinical resource maps, launch plans, stakeholder messaging and activity tracking communications for varied stakeholders
- Provide leadership and direction for Patient Support and Case Management teams and new commercial partnerships to provide a best in class service for internal and external customers
- Ensure oversight over best practices, operational efficiencies and compliance for electronic provider order entry, such as labs and prescriptions, patient follow up, care coordination, prior authorizations, patient service recovery and state reporting
- Maintain a strong working knowledge of industry standards and regulations and ensure the clinic’s adherence
- Development and management of operational Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs)
- Direct and manage the performance of the patient support, case management and clinic readiness teams by providing coaching and timely feedback to promote professional growth and team satisfaction
Qualifications
- 7+ years of experience in practice operations, administration or program management
- Minimum 3–5 years of experience in a primary care or outpatient clinic setting
- Experience with business development and team management preferred
- Experience with EHRs/ EMRs preferred
- MHA or equivalent degree preferred
- Succinct and professional written, verbal and interpersonal communication skills
- Superior attention to detail
98point6 provides equal employment opportunities to all without regard to race, color, religion, sex (including sexual orientation or gender identity), national origin, age, disability, genetic information or other protected status.