What We’re Up to at Tango Card

Tango Card helps thousands of companies reach their goals by making rewards and incentives easy to send and awesome to receive. Our customers genuinely love working with us, and it shows: We’ve made the Inc. 5000 list of the fastest-growing private companies in America for the last five years. We’re backed by a stellar group of investors, including the private equity firm FTV (which led a $35M growth equity round in 2018), Fyrfly Venture Partners, Floodgate Capital, Eric Schmidt’s Innovation Endeavors, SWaN & Legend partners, and WTI.

We work with 2,500+ enterprise customers today, including some of the world’s most recognizable businesses: Twitter, Google, Extole, Microsoft, Salesforce, and F5. We also partner with the top gift card brands, including Amazon, Starbucks, Target, Walmart, The Home Depot as well as 600+ brands across 40+ countries. Our customers send millions of gift cards each month, and we’ve facilitated $2B gift card transactions since our creation. Last but not least, we proudly partner with many of the most respected non-profits in the country, including the National Park Foundation, Special Olympics, and Habitat for Humanity.

Why Work for Us

Tango Card is proud to have been rated one of the best companies to work for by Built In. We’re on an incredible path to be the #1 rewards provider, and to get there we need amazing people (like you) in customer support, sales, engineering, and finance to accomplish this vision.

We foster an office culture of autonomy and transparency with flexible working hours and slim team structures. We provide our team members with what they need to be successful—whether that’s the latest technology at their fingertips or empowering them to attend conferences about industry trends. We’re committed to promoting mentorship and career development opportunities for our team members. Our physical offices are designed for productivity and comfort with standing desks, comfortable pod chairs, and a very dog-friendly environment. If working from home is more your thing, many roles offer the choice to establish a remote office. With a company like Tango Card that’s experiencing high growth year over year, career opportunities abound and you have the chance to create, own, and grow your role.

COVID-19 Update: To learn more about how Tango Card has adapted during these times, take a look at our blog post, How Tango Card is Changing in the Face of COVID-19, by our CEO, David Leeds.

Reward yourself and join the Tango Card team!

The Role:

At Tango Card, the newly created role of Program Manager, Workspace Experience, is a hybrid role between facilities, employee experience, and operations. You’ll be responsible for facilitating and guiding our overall employee experience and the elements that influence it, including a variety of physical workplaces, technologies, and policies that help shape Tango Card company culture. Our Program Manager isn’t expected to be an expert in each of the areas they facilitate, but they’re accountable to helping us foster collaboration and boost productivity with the ultimate goal of improving our collective experiences.

As such, creating a productive and inclusive environment is the primary role of the Program Manager. There’s no precedent for many of the items the Program Manager will encounter. The successful candidate needs to be able to calmly help with day-to-day items as well as juggle long-term projects, such as planning an annual company meeting, assisting in large-scale office build outs, and facilitating better ways to use our intranet to inform employees.

The Program Manager also should understand the basics of facilities and real-estate management. They may not know how to install ductwork, but they should be able to recognize when poor ventilation is impacting employee productivity. And while they don’t necessarily need an IT background, they also need to be able to work with IT to choose the best solutions and troubleshoot any workspace issues around technology. Our Program Manager should be able to analyze data from space-management software, service requests, sensors, and more to identify trends.

As someone tasked with encouraging collaboration, the Program Manager will work across departments on a daily basis. They should be able to understand and manage cross-functional teams to accomplish goals. Managing internal communications and being responsive is a vital part of the job description.

This position reports to: COO

As a Program Manager - Workplace Experience, you'll:

• Positively impact workplace culture, helping individual and cross-functional teams develop and implement better process and technology to enhance our workspace experience
• Regularly assess workplace readiness across Tango Card locations, ensuring workspaces, conference rooms, and offices are occupant ready.
• Be responsible for managing the workplace aspects of our three Tango Card offices in Boise, Omaha and Seattle, including activities such as: Construction and/or design firm oversight; Conference room setup and management; “Hotel” desk management; Coordination of office moves, additions, and changes as well as other furniture management; Space reset and logistics
• Help with acquisition or disposition of real estate, including serving as the primary contact for our commercial real estate brokers and landlords/office management
• Oversee multiple vendors
• Provide A/V support, as needed
• Revise and update Occupant Emergency Plans
• Lead workspace project and task management for employee onboarding, working with partners in HR and IT plus hiring managers to help new Tangocardians choose a workspace and be outfitted appropriately
• Continually evaluate and identify creative ways to deliver amazing on-premises or remote workspaces that fit within Tango Card’s highly regarded culture
• Partner with HR on playbooks and help acquire and manage vendors that assist Tango Card in the areas of event management, reception services, and catering
• Work closely with the HR, IT, Business Systems, Engineering teams and the COO on making the best use of our technologies and tools in communicating with our employees and partners
• Ensure an eye is kept on sustainable practices that can scale while also being mindful of diversity and inclusion efforts that can be implemented to aid the productivity of our employees, talent, and guests
• Develop relationships with Tango Card leaders to best understand their respective businesses and use knowledge gleaned to enhance the employee experience
• Communicate the workplace mission and strategies to executive management through timely, relevant, thorough, and tailored communication
• Work with a diverse team of full-time employees, contractors, and vendors with a focus on providing the highest level of service

As a Program Manager - Workplace Experience, at Tango Card, you'll have most of the following skills or experiences:

• Experience managing projects with a variety of people and teams
• 6+ years in office or hospitality management, facilities management, or related
• Excellent organizational and communication skills
• Proficient with Office 365 or Google Workplace (formerly G Suite and Google Apps) tools

Our next Program Manager - Workplace Experience, will have most of the following qualities:

• Ability to adapt to changing workplace needs
• Role model for hospitality and customer-first approach
• Champion of sustainability and inclusivity
• Experience developing and managing budgets and reading contracts
• Ability to problem-solve and manage multiple priorities in a fast-paced environment
• Positive team-oriented, hands-on, adaptive, and client-focused attitude

What you'll get from us:

• Competitive compensation package (money isn’t everything, but it helps)
• Medical, dental, and vision benefits (100% employer paid premium)
• Unlimited PTO and a generous holiday schedule
• 401(k) matching and equity opportunities (401(k) is a 100% match of up to 6%)
• Home-Office grant for ensuring a great WFH environment during social-distancing measures
• Award-winning culture that fosters autonomy, creativity, inclusion, transparency, and ownership
• Continued education and self-growth opportunities through Udemy
• Virtual fitness benefits through Classpass
• Dog-friendly offices

Tango Card is proud to extend its Voluntary WA State Paid Family Medical Leave Plan to employees across all Tango Card locations.

Tango Card is proud to be an equitable and equal opportunity employer; we’re strong because we’re diverse and prioritize inclusive practices. All applicants will be recruited and considered for employment regardless of their social identities, including but not limited to race, gender, color, religion, belief, national origin, age, sexual orientation, disability, and other protected classes. We thrive in the areas of recruiting and hiring when we have a growing awareness of the challenges faced by underrepresented candidates during the application and hiring process. We encourage all candidates to apply for roles they feel they have the skills to fulfill or a willingness to learn.