Senior Program Manager- US, Remote at Axon

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Your Impact
We are searching for a SaaS Implementation Program Manager to work for a leading company in smart weapons, public safety, hardware and advanced software /SaaS solutions for law enforcement agencies on a national and global level.
The SaaS Implementation Program Manager will be responsible for working directly under the Professional Software Services Team and will be tasked with the management and delivery of Axon Records Management (RMS), Respond for Dispatch (CAD) and Respond for Devices systems. This role will be an integral part in the deployment of technical solutions to Law Enforcement clients. The SaaS Implementation Program Manager must have strong program management and leadership skills, software implementation experience, and knowledge of information technology concepts and processes. Additionally, the ability to work with customers, sales, product, engineering, and software services leaders to support the deployment of complex technical solutions within business timelines is critical.
Your Day to Day
  • Manages all aspects of complex enterprise-grade SaaS product deployments
  • Join Forces with the Product and Engineering team to ensure national and state standards are accurately defined
  • Oversees program-level change management activities in conjunction with client partners and internal stakeholders
  • Ensures program milestones and deadlines are met and associated documentation supports customer acceptance for purposes of revenue recognition
  • Works closely with customers, sales, product, engineering, and software services leaders to define the vision, scope, and delivery timelines for project deliverables
  • Participates in the definition of program scope and objectives through research and fact finding
  • Supports work estimation process in support of program planning activities
  • Operates with a sense of urgency, accuracy, and detail-orientation, while maintaining consistent lines of communication with all teams involved in each project
Basic Qualifications
  • Bachelor's Degree in Business, Information Systems, Technical Engineering (Computer Science, Software Engineering, Software Development) or related field
  • 1-3 years of professional experience leading highly complex programs in a SaaS environment
  • Experience utilizing technical program/project management tracking tools to ensure project tracking and completion
  • Experience delivering and/or managing a large software deployment, infrastructure or enterprise applications programs
Preferred Qualifications
  • Any additional certifications related around project, product, or program management (Project Management Professional, Certified ScrumMaster, etc.)
  • Ability to work strategically in a fast-paced environment, under tight deadlines (Agile)
  • Ability to effectively manage and handle multiple congruent/ simultaneous projects at the same time
  • Successful background managing advance enterprise-level and/or multi-departmental projects to completion
  • Strong communication, organization, verbal, written, and interpersonal skills
Compensation and Benefits
  • Competitive salary and 401K with employer match
  • Unlimited paid time off
  • A supportive parental leave policy
  • An award-winning office/virtual working environment
  • Ride along with real police officers in real life situations, see them use technology, get inspired
  • And more...
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Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • TypescriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • gRPCLibraries
    • ThriftLibraries
    • Node.jsFrameworks
    • KubernetesFrameworks
    • KurentoFrameworks
    • AkkaFrameworks
    • VertxFrameworks
    • GraphQLFrameworks
    • CassandraDatabases
    • MySQLDatabases
    • RedisDatabases
    • KafkaDatabases

Location

Downtown Seattle: easy opportunities to get outside, enjoy south lake union, popular bars & restaurants, workouts, multiple transportation options

An Insider's view of Axon

What’s the vibe like in the office?

Healthy work environment, tons of snacks and drinks, laid back attitudes with performance aspirations. I am astounded at the culture that has been grown here.

Beth

Sales

What does your typical day look like?

There isn't one person who isn't passionate about the work the company is doing. Whenever there might be a slow or grueling day/project, you quickly become reminded of the importance of your work. Leadership cares about the employees, and ensures a healthy/fun environment. Values are well defined and drive the culture.

Suraya

Program Manager

How does the company support your career growth?

Co-workers care about your well being, and want to win together. Very strong company mission that makes it easy to buy into. Long established company that is entering a massive growth spurt. With massive change comes some uncertainty. But Axon has shown more proactive coaching and training than any company I've seen in my short tenure.

Cliff

Inside Sales

What is your vision for the company?

Our vision is bigger than just cameras or weapons. We're working every day to make the bullet obsolete. To make this a reality, we live and breathe six core values that serve as guiding principles: BE OBSESSED. AIM FAR. WIN RIGHT. OWN IT. JOIN FORCES. EXPECT CANDOR.

Rick Smith

CEO

What’s the vibe like in the office?

Fast-paced. Large company with a small company feel.
High decision velocities. Empowered, small, high-performance teams doing intellectually stimulating work with a purpose. It’s a great combination of doing good and doing well.

Sahil

Finance

What are Axon Perks + Benefits

Axon Benefits Overview

We take care of your health, mental & physical wellbeing, paid parental leave. In fact, we believe that mental health is even more important now. All Axon employees have 24/7 access to on-demand therapists, coaches, or psychotherapists via the Ginger platform. They can access help when they need it, privately with licensed professionals.

All Axon employees have access to: Real-time behavioral health coaching within seconds
* Virtual therapy & psychiatry sessions within hours that have been clinically proven to reduce symptoms of stress, anxiety, and depression
* Personalized skill-building activities curated by your coach

Also, we encourage you to take care of yourself, your families, and remind you to take breaks. We work hard, yes, but we want to sustain your health, creativity, and drive.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Axon hosts company sponsored family events annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Orca Pass
Company Outings
Star Wars premiere movie night, annual Grand Canyon trip, summer time BBQ's and much more!
Game Room
Stocked Kitchen
Happy Hours
Monthly happy hours and town hall meetings with leadership
Relocation Assistance
Fitness Subsidies
GymPass discounts
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available

Additional Perks + Benefits

plus --> financial wellness programs, locker rooms & showers, discounted entertainment tickets, discount mobile phone plans, stocked fridge & pantry, embedded customer learning, annual company trip.

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