At Navigating Cancer, our mission is to improve the lives of cancer patients and those who care for them. We enable oncology clinics to provide personalized, efficient care to every patient by providing relevant educational materials, giving the whole care team visibility to patient issues and needs, and delivering useful insights so that care teams can identify and resolve gaps in care. Through our platform, patients receive a holistic service offering to support their individual goals and needs.

In order to advance our mission to – “Enable Personalized Care for Every Cancer Patient,” we are seeking candidates for the following role:

Account Manager
 

As an Account Manager for Navigating Cancer, you will work directly with 10-15 practices to ensure they are succeeding with NC products and expanding the breadth of NC products that they are using. You will be a primary voice for these customers (Oncology Clinics) and ensure that their priorities align with NC’s direction and activity. In addition, you will work with clinics to identify and facilitate innovation projects in conjunction with Navigating Cancer. You will be responsible for helping practices increase patient adoption and for upselling them higher functionality products. You must be friendly, encouraging and able to stay positive while providing excellent service!

Responsibilities

• Ensure key accounts are succeeding with Navigating Cancer and expanding their usage of NC products
• Drive higher patient adoption rates.
• Drive higher clinic satisfaction (measured by renewals and CSAT).
• Work effectively with internal teams.
• Conduct remote training for clinics on our products. Including Meaningful Use overview, product features, best practices, implementation and patient and staff experience.
• Advise clinics on best practices and how to implement Navigating Cancer effectively into their workflow and Engage them for product feedback and design input.
• Assist clinics to realize opportunities to incorporate make configuration decisions as industry standards & practices evolve, ultimately driving more efficient utilization of Navigating Care.
• Track and trend Support concerns from clinic staff and patients as needed to identify emerging opportunities for efficiency within Navigating Care and/or concerning support issues.
• Create and manage clinic and patient surveys to register satisfaction rates and Deliver quarterly business reviews to key accounts in order to support NC and clinic objectives for use of NC products.
• Forecast & track account health metrics with intention to update Navigating Cancer leadership teams on a routine basis
• Other duties as assigned.

About You

• 2-5 years experience in Account Management, high-level Customer Service or Consultative Sales preferably in a SaaS model.
• Ability to learn and develop a strong understanding of the Navigating Cancer solution, it's components and products, and how they add value for clients and prospects.
• Team player – ability to work effectively with others in a fast paced environment. 
• Positive attitude – constantly looking for ways to solve problems.
• A strong ability to work with and relate to all types of customers and provide excellent customer service via phone and email.
• Ability to manage multiple incoming support queries, adjust priorities and manage time wisely in a fast-paced environment.
• Ability to solve problems and think creatively while maintaining an attention to detail.
• Superior written and verbal communication skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) is required.
• Strong working knowledge of computers, email, web browser usage and configuration.
• Excellent organizational skills.
• Bachelor’s Degree required.

Why work here? 

We support thousands of healthcare professionals and tens of thousands of cancer patients every day. We help cancer patients get better care—and consider this a valuable and meaningful reason to come to work everyday. You get to work with leading technology, wear many hats, and contribute every day to our business success! Join us to help us grow and establish ourselves as a world-class business. We are lean, agile, and lightweight. We believe in each other, believe in our work, and have fun along the way.

This position is full time 100% remote with the option to come into the Seattle corporate office on a voluntary basis for local employees.

We offer competitive compensation, benefits and a fantastic work environment:

- Flexible Work From Anywhere policy

- Employer subsidized medical, dental and vision 

- 401K + ROTH option

- Generous employee stock option plan

- Paid maternity/ paternity leave policy

- Bi-Annual Hackathons

- Educational stipend

Our Values: 

Work with Purpose. Work together to improve the lives of cancer patients. Collaborate with team members, have passion, enthusiasm and mission for the work that we do.

Act with Integrity. Communicate openly, be honest, follow through.

Be Agile. Discover creative solutions, welcome change. Adapt and pursue continuous improvement.

Seek Simplicity. Reduce complexity for our customers and patients. Simplify our products, our processes and our messages.

Strive for Growth. Constantly strive to achieve personal, professional, and company goals. Continuous reflection, learning and achievement.

* This role may not be performed in the state of Colorado