ExtraHop Networks is more than just the products we engineer and sell. We’ve built our company from the ground up with the idea of creating great jobs for great people. As a fast-paced startup, each day offers new opportunities to innovate in all areas of the company. We value quality and integrity in everything we do, from interacting with customers to developing the best technology in the industry. We are known as innovators and have received many awards for our team and our products, including Best of Interop, Seattle Business Magazine’s Innovation of the Year, and 100 Best Companies to Work for in Washington, among others.

Role: Renewals Account Manager (AM)

Responsibilities

• Managed an assigned book of subscription and maintenance renewals.
• Pro-actively engaged with customers to provide a renewal quote, answer customer questions, and facilitate orders in a timely manner. 
• Upsell multi-year subscription plan and services.
• Identify up-sell and cross-sell opportunities through the renewals process and engage sales to maximize the revenue opportunity.
• Follow-up with partners on a regular basis to ensure support renewals are maximized.
• Work proactively with the partner channel to anticipate potential roadblocks and provide a seamless purchasing experience for our end users.
•  Utilize ExtraHop's specific sales process to track all assigned opportunities. Track and manage all opportunities through Salesforce.com.
• Effectively communicate the value proposition and be able to react to objections, competitive questions, and other FAQs
• Comply with subscription and support sales processes. 
• Participate in the expired renewals sales process to reduce churn and increase sales. 
• Discuss activities, opportunities, and issues with cross-functional team (Field Sales, Customer Success, and Sales Operations)
•  Participate in weekly forecast renewals review.

Requirements

• Four-year degree preferred 
• 2+ years relevant account management or renewal sales experience with a proven record of success 
• Excellent organizational, analytical, and problem solving skills 
• Ability to work independently & proactively in a dynamic startup environment 
• Team player with solid communication and presentation skills 
• Someone who wants to play a key role in shaping the future of our sales organization
• Travel as necessary to foster relationships with customers in territory.

About ExtraHop

ExtraHop is an enterprise cyber analytics and performance monitoring company helping the world’s leading organizations understand and secure their entire environment from core to edge to cloud. Our breakthrough approach to analytics and machine learning helps our customers investigate threats, ensure the delivery of critical applications, and secure their investment in the cloud, resulting in 95% faster threat detection and reducing unplanned downtime by 86% while providing the best possible customer experience.

ExtraHop is recognized by leading organizations for both its innovation in the market and its commitment to building a world-class team. We’ve been named to Wealthfront’s Career-Launching Companies list for the last four years, and JMP Securities put ExtraHop on its 2019 Elite 80 List as one of the most strategically positioned private companies in the cybersecurity industry. Credit Suisse recognized ExtraHop as a member of its inaugural Disruptive Technology Recognition Program, and SC Media named ExtraHop a 2019 Industry Innovator for enterprise network traffic analysis.

With well over $150 million in bookings in 2019 and 40% year-over-year growth for the last two consecutive years, the opportunity with ExtraHop has never been greater. Are you ready to rise above the noise?

ExtraHop is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law