ServiceNow
We deliver digital workflows that create great experiences and unlock productivity.
Kirkland, WA
Remote

Enterprise Architect - West Region at ServiceNow

| Remote
Sorry, this job was removed at 4:17 a.m. (PST) on Thursday, July 1, 2021
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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

ServiceNow is seeking experienced Executive Architects to join our team. Executive Architects challenge enterprise executives to think differently about how to drive top-line revenue by improving employee and customer experience in even the most minor of interactions. They work with multiple pre-sales teams to design impactful solutions and experiences that cross disciplines, bring together people and technology, and enable Enterprise Service Management.

While collaborating with customers, sales, and enablement, the Executive Architects will leverage industry and operational experience to elegantly articulate the advantage of the ServiceNow platform being built on a single cloud platform that consists of one user interface, one code base, and one data model in alignment with each customer’s business goals and objectives. The Executive Architect will also lead and participate in the delivery of workshops, best practice, and educational sessions to customers and partners.

What you get to do in this role:

  • Work with ServiceNow teams to create and present roadmaps, high-level architecture, and digital transformations leveraging the ServiceNow platform and services that support customer business objectives in the Financial Services industry.
  • Advise senior & CXO executives in organizations undergoing business growth, industry and/or technology trends, and digital transformations
  • Lead discovery workshops with customer leadership teams to understand required capabilities to support key business objectives.
  • Document and present industry and architecture approaches recommended solutions and custom roadmaps to meet desired business outcomes.
  • Work with the Business Value Consultants to define and document the ServiceNow solution's impact on an organization’s ability to operate and transform their business as part of ServiceNow Inspire.
  • Provide thought leadership and collaborate with internal ServiceNow business units
  • Identify, lead and contribute to the creation of best practices, white papers, workshops, etc.
  • Understand and communicate high-level governance and operating models on the ServiceNow platform and integrations with existing frameworks and platforms
     

Qualifications

To be successful in this role, we need someone who has:

  • 10+ years in a pre-sales solution consulting role; and/or
  • 5+ years in architecture practices, as an Enterprise Architect, Chief Architect, or Technology Officer; and
  • Bachelor’s degree (required); Masters a plus (Business or Technical preferred)
  • Excellent understanding of enterprise service management and architectural decision making
  • Good understanding of multiple solution domains – including Business Management, HR Service Management, Enterprise Service Management, Customer Experience, Operations Management, and Application Development
  • Experience in developing and growing C-Level relationships with an ability to communicate complex topics to an audience with various functional knowledge
  • Consultative skills including issue diagnosis, unpacking, and advising on CXO level challenges
  • Presentation skills including public speaking, meeting facilitation and whiteboarding
  • Ability to deliver results and work cross-functionally to position and orchestrate solutions consisting of multiple products.
  • Expertise overseeing or designing, implementing, and managing advanced architectures in an application domain and integrating systems or platforms
  • Intrinsically curious and passionate about researching current and emerging trends in technology and specific industries
  • Must enjoy working in a highly collaborative, fast-paced environment
  • Must be willing to travel up to 50%

#LI-Remote

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.


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Where we are

We’re on the edge of Lake Washington at Carillon Point in Kirkland. Right now, we're physically distanced but trying to stay socially connected!

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • HBaseDatabases
    • MariaDBDatabases
    • MySQLDatabases
    • OracleDatabases
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What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Through our #GivingAtNow program, our Kirkland offices schedules volunteer opportunities throughout the year.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Work remotely on occasion as needed.
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
ServiceNow offers unlimited paid vacation time starting at Day 1.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
On-site!
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses.
Company Outings
Site social activities periodically
Stocked Kitchen
Some Meals Provided
Lunch provided every Friday!
Happy Hours
Steps away from awesome restaurants and bars.
Parking
Free parking
Pet Friendly
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options.
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available

An Insider's view of ServiceNow

What’s the vibe like in the office?

When I walk into a room, I don't feel different than any of my colleagues there. I’m free to express my opinions. Whatever I bring to the table, I'm free put it out there.

Ashita

Sr. Manager, Platform UX Engineering

What does your typical day look like?

It’s a good place to be in, in that it’s a company that’s growing very fast, but it doesn’t have that big company feel. You don’t feel like a number in a system and you can articulate and know where you want to go. There are people here who can help you get there.

Christian

Sr. Partner Development Executive

What are some things you learned at the company?

When a VP told me that an opportunity had opened up on the customer support engineering team, I decided to leave the beaches of San Diego, California behind. I had expressed to my manager that I want to be a CIO or an executive and this opportunity brought me leadership training as well as international business experience.

Marie

Senior Director, Technical Support Management

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.

CJ

Chief product officer

What’s the vibe like in the office?

This is an idea space. It’s a place where we’re all operating on the same wavelength. We’re all interested in what we’re working on. And you hear it in people’s voices. You see it in people’s work. Everybody wants to be here. Everybody wants to work on these problems.

Juan

Software Developer
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