IT Transformation Solution Sales Manager at ServiceNow

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ServiceNow (NYSE: NOW) is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital IT, Employee and Customer workflows to help drive every part of our customers digital transformation, creating great experiences and unlocking productivity for employees and the enterprise.  We transform old, manual ways of working into modern digital workflows. Employees and customers get what they need, when they need it with native mobile capabilities —fast, simple, easy.

ServiceNow’s continued success and growth is creating opportunities for outstanding, experienced sales professionals to join our Solutions Sales organization!    

This sales specialist position will be responsible for helping customers achieve business outcomes through a variety of IT related digital workflows spanning across IT Operations Management, IT Business Management and IT Asset Management for the Midwest or Southeast US region covering Healthcare, State & Local Government and Education customers.


  1. Consistently exceed assigned quarterly and annual quota
  2. Grow and maintain a pipeline of 3X quota target
  3. Achieve 100% renewal rate for $100K+ renewals
  4. Grow $100K+ renewals by minimum of 150% with NNACV
  5. Establish monthly/quarterly/bi-annual cadence with C-Level and C-1 execs at top accounts
  6. Maintain accurate, up-to-date forecasting and tracking with ServiceNow tools and processes
  7. Participate in Account Planning and build strategies to drive cross-sell / up sell and new logo pursuits
  8. Operates from a quarterly/yearly business plan that you create & maintain

What you get to do in this role:

  • Work as a business partner with account teams to develop pursuit strategies for engaging IT leadership at customers and prospects
  • Align ServiceNow capabilities with desired outcomes for IT transformation
  • Help IT leadership craft a vision of IT transformation and what’s possible with ServiceNow
  • Identify and build executive sponsors and champions to drive from solution concepts to realized outcomes
  • Coordinate documenting and presenting a business case focused on customer issues, expected outcomes, key metrics and measures for tracking success and expected value
  • Work with partners and ServiceNow professional services to develop a road-map and implementation strategy designed to accelerate time to value of solutions
  • Understand, develop and build a franchise within your assigned territory/target accounts in order to consistently exceed quarterly and annual sales goals
  • Maintain and grow your expertise in leading transformational technology concepts and methodologies
  • Engage with ServiceNow product management and leadership as a voice of the customer and leveraging those resources to help drive customer success
  • Evangelize ServiceNow, our capabilities, results and best practices throughout the ecosystem

In order to be successful in this role, we’re looking for someone who has/can:

  • 7+ years of successful sales experience in enterprise software or consulting services to IT organizations of large enterprises
  • Strong understanding of the business of IT including demand, resource, portfolio and asset management, along with technical concepts around application development, infrastructure, operations, automation and cloud
  • Strong written and verbal communication skills with the ability to articulate complex technical concepts and business value to all levels of an organization
  • Prioritize and focus in a fast paced, highly demanding environment
  • Thrive in a high-performance, matrix sales environment by building trust as a reliable team member
  • Take a proactive approach to managing and driving business to achieve goals
  • Strong EQ, self-awareness and is an active listener with the ability to quickly adapt
  • Bachelor's Degree in business, technical or related discipline preferred 
  • 50% travel is expected

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals are strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented professionals in the business.



ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • HBaseDatabases
    • Maria DBDatabases
    • MySQLDatabases
    • OracleDatabases


We’re on the edge of Lake Washington at Carillon Point in Kirkland. Right now, we're physically distanced but trying to stay socially connected!

An Insider's view of ServiceNow

What’s the vibe like in the office?

You make decisions every day that help people. My work makes a big difference, and that’s satisfying.


Senior application developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.


Project manager

What are some things you learned at the company?

Our purpose is empowering. The company's putting a lot into the culture, the employees - they're investing in us.


Creative director

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.


Chief product officer

What is your vision for the company?

Taking a long-range view, we've got the spirit of a start-up and the resources to deliver with high quality.


Software engineer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Volunteer in local community
Through our #GivingAtNow program, our Kirkland offices schedules volunteer opportunities throughout the year.
Eat lunch together
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Work remotely on occasion as needed.
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
ServiceNow offers unlimited paid vacation time starting at Day 1.
Paid Volunteer Time
Our employees receive 20 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses.
Company Outings
Site social activities periodically
Stocked Kitchen
Some Meals Provided
Lunch provided every Friday!
Happy Hours
Steps away from awesome restaurants and bars.
Free parking
Pet Friendly
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options.
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Continuing Education stipend
We offer $5000 annualy for continuing education.
Online course subscriptions available
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