GET TO KNOW US
We simplify wellness so you can find everything in one place. Gympass is a corporate wellness platform that connects you to thousands of fitness & wellness partners, all with one simple monthly membership. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 offices around the world. At Gympass, you not only have the opportunity to build a career in a fast-paced global environment - but you'll also make wellbeing universal, so everyone can be happy and healthy.
WHAT MAKES A GYMPASSER?
We are passionate about our mission! Whatever your job title is, here you can make a global impact and change people's lives. At Gympass, we collaborate, set high achievable goal expectations, and focus on the end result. It's a challenging, evolving environment that allows you to learn and grow. You will face a disruptive and emerging business model that will push you in several areas, with no boundaries for creation and collaboration.
THE OPPORTUNITY
We are hiring a Presales Engineer to join our Global Sales team in the US.
The Gympass Presales Engineer is responsible for pre-sales technical support; requirements gathering and interactions with Product Management, Development, Operations, and Product Support; client enablement; deployment support; and post-deployment technical relationship management. You will work directly with the sales teams, client success teams, and clients to accelerate sales deal/renewal progression and closing. Working with product support and development, you will help define technical options to work-around or resolve technical issues raised by clients. You will be a partner to Operations as clients are brought into production on the Gympass platform. Every day, you'll be challenged to think creatively about how to improve, scale, and support Gympass' fast growth.
YOUR IMPACT

• Work with clients and their technology teams to define how to quickly integrate Gympass with the client's processes and systems to ensure a fast-paced sales cycle and post-sale customer satisfaction
• Act as a first point of contact to handle client information security due diligence reviews
• Drive platform and process enhancements by providing new requirements and innovative designs for new functions, simplified processes, fun user experiences, metrics and reporting, etc. to Product Management and Development based on direct client interactions and input
• Participate and conduct meetings with stakeholders to align with the Gympass platform capabilities and project releases, participate in system development, user acceptance testing, and end-user training
• Use and recommend best practices for problem resolution, customer relationship management, etc.
• Serve as the primary point of contact for the client's Technology team.
• Identify and resolve issues related to integration, implementation, and activation of the Gympass platform
• Assess the client's technical needs and capabilities during implementations
• Provide implementation scheduling, resolutions to technical issues and general advice as a technical consultant.
• Provide highly responsive customer service and maintain a high level of client satisfaction.
• Correspond and fulfill all commitments for internal and external customers.
• Engineer, record, and document solutions to common and difficult integration problems.
• Learn, implement and teach best practices for implementation and configuration of the Gympass platform
• Contribute to product documentation and training materials to ensure content accuracy and supportability of the Gympass platform

WHO YOU ARE

• 3-5 years of proven experience as a technical sales professional
• Knowledge of and experience with SAML, OAuth, and JWT Single Sign-On implementations
• Knowledge of and experience with SFTP and file transformation
• Knowledge of and experience with key information security concepts, requirements, certifications and due diligence processes
• Experience with APIs and integration implementations for a SaaS platform.
• Basic understanding of major enterprise business systems platforms and technologies, for example, Payroll Systems, HR systems, etc
• Strong communication (written and verbal) skills, and interpersonal skills to be able to present and engage with clients, especially in implementation, test, and debug situations
• Demonstrated flexibility and willingness to do what it takes to get the job done
• Drive and desire to learn and grow both technical and business skill sets
• Thorough understanding of integration concepts, methodologies, and technologies
• Proven ability to leverage analytical and problem-solving skills in a very fast-paced environment
• Passion for exceptional documentation including diagrams, standards, etc

WHAT WE OFFER YOU
We're a wellness company that is committed to the health and wellbeing of our employees. Our benefits include:
WELLNESS: health, dental, vision, and life insurance
FLEXIBLE WORK: Choose when and where you work. For most, this will be a hybrid office/remote structure but can vary depending on the needs of the role and employee preferences. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home.
GYMPASS DISCOUNT: We believe in our mission and encourage our employees and their families to find their passion too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more.
PAID TIME OFF: We know how important it is to take time away from work to recharge. Employees receive a minimum of 25 days PTO per year with an additional day for each year of tenure (up to 5) in addition to annual holidays (including an extra holiday on your birthday!)
PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family. 100% paid parental leave of 12 weeks to all new parents, of both biological and adopted children, regardless of gender and parent's relationship with the co-parent
CAREER GROWTH: Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development.
CULTURE: An exciting and supportive atmosphere with ambitious people from around the world!
And to get a glimpse of Life at Gympass...follow us on Instagram @gympasscareers and LinkedIn !
Belonging @ Gympass
Gympass is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.
Questions on how we treat your personal data? See our Job Applicant Privacy Notice .