We’re growing fast and looking for people who love to build things: products, companies, markets, and their careers! We seek a diversity of perspectives and foster employee quirkiness and spunk to help drive innovation. Every ExtraHop employee knows that we’re all in this together and that work is an important part of life so it should be fun.  If you're as passionate as we are about positive culture, then we want to talk to you.

We have a global and diverse user base—we believe in actively investing in a diverse organization. We are seeking technically-qualified people from all backgrounds, who offer dynamic perspectives, influences, and experiences. Are you as passionate as we are about positive culture and amazing technology? If you are, we can't wait to chat with you.

Are you looking to make an impact? Do you love seeing your work implemented and hearing how your contributions have made a difference? ExtraHop offers an exciting, high energy, and versatile environment in which people are encouraged and supported to collaborate on industry-leading technology while they develop and enrich their individual growth. And we're doing it with creativity, intellectual curiosity, and a sense of humor (it's required here, seriously).

As part of our best in class Sales Operations organization, the Sales Order Administrator will be responsible for processing order entries, facilitating and providing support throughout the CPQ process, and performing ticket remediation. This position will ensure an efficient and process-oriented order flow from end-customers and the channel. Additionally, this position with provide front-line support to the field sales organization by engaging on CPQ-related questions, opportunities for enhancements, and product and sku management. As needed, the Sales Order Administrator will provide general sales operations ticket support.

Responsibilities

• Review and process orders submitted in a timely manner
• Develop and report on key performance metrics around order processing
• Manage day-to-day sales operations activities, order processing, and ticketing, working closely with sales, operations and the revenue teams.
• Guide the Sales Teams to ensure smooth opportunity creation to order processing during the sales cycle.
• Assist with month end closing tasks including backlog as needed
• Configure & maintain Salesforce to satisfy business requirements (workflows, reports/dashboards, custom apps and objects)
• Work cross-functionally with Marketing, Finance, Support, Inside Sales and Services to ensure smooth operation of the business and consistent achievement of the operational plan and growth goals.

Qualifications

• 2+ years Order Administration experience
• 2+ years of experience with Salesforce.com
• Hands-on CPQ (steelbrick or similar) experience a plus
• Strong process improvement, planning, and organization skills with an ability to thrive in an environment where timeliness and accuracy are mandatory
• Self-driven and out of the box thinking to be used to create pragmatic and innovative solutions to complex business problems
• Bachelor’s degree in business or a similar field strongly preferred

ABOUT EXTRAHOP

ExtraHop is an enterprise cyber analytics and performance monitoring company helping the world’s leading organizations understand and secure their entire environment from core to edge to cloud. Our breakthrough approach to analytics and machine learning helps our customers investigate threats, ensure the delivery of critical applications, and secure their investment in the cloud, resulting in 95% faster threat detection and reducing unplanned downtime by 86% while providing the best possible customer experience.

ExtraHop is recognized by leading organizations for both its innovation in the market and its commitment to building a world-class team. We’ve been named toWealthfront’s Career-Launching Companies list for the last four years, and JMP Securities put ExtraHop on its2018 Super 70 List as one of the most strategically positioned private companies in the cybersecurity industry. Credit Suisse recognized ExtraHop as a member of its inauguralDisruptive Technology Recognition Program, and SC Media named ExtraHop a2019 Industry Innovator for enterprise network traffic analysis.

With well over $100 million in bookings in 2018, and 10x growth in security, the opportunity with ExtraHop has never been greater. Are you ready to rise above the noise?

ExtraHop is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.
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