Senior Advisory Solution Architect, Global Elite Partners at ServiceNow

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Location: Remote, TX

 

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.  We make the world of work, work better for people.

We’re disruptive.  We work hard but try not to take ourselves too seriously.  We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers.  We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

Role:
ServiceNow is seeking a Senior Advisory Solution Architect aligned to support one of our largest Global Strategic Alliance Partners, Deloitte.  In this role, you will be expected to provide technology strategy, solution development and on-going communication of the latest ServiceNow solutions/capabilities.  Additionally, you will be responsible for evangelizing ServiceNow mindshare to our partner community to enable them to increase their own consumption, evolve our solutions, sell effectively to their customers, and extend the ServiceNow value proposition. 

This role requires approximately 50% travel.
 
What you need to be successful in this role:

  • 7+ years of Solution Consulting experience
  • Undergraduate degree in Commerce, Computer Science, Engineering etc.
  • Working knowledge of modern web technologies and cloud computing
  • Experience and understanding of multiple technical domains - application, data, integration, big data, mobility, analytics, etc. 
  • Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation
  • Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions
  • Strong facilitation skills, to encourage clear articulation of the business issues and effective solution design by the relevant players 
  • Passion for and demonstrated success understanding and fulfilling internal or external customer needs; maintains a problem-solver mindset 
  • Sharp business judgment, ability to see "big picture" and to prioritize 
  • Executive presence, strong verbal and written communication 
  • Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic environment 
  • Talented at explaining complex topics clearly and concisely, and effective at providing practical guidance
  • Ability to collaborate and interact at multiple levels (Enterprise Architects, Technical Architects, Offering Managers, Directors, VP’s, and CXO’s)
  • Experience in any of the key subject areas, with a demonstrated history delivering consulting services across the following:
  • Enterprise Architecture (Strategy, Planning, Standards)
    • Service Management
    • DevOps
    • Security and Operations
    • Human Resources
    • Financial Management

Experience that will help you stand out:

  • Experience with the ServiceNow product suite or competitive product suites highly desirable
  • A current ServiceNow certification (e.g. Certified System Administrator and/or Certified Implementation Specialist)
  • ServiceNow platform development experience
  • Experience developing on competitive platforms

What you get to do in this role:

  • Lead architecture and design engagements with Partners on how ServiceNow meets the Business/IT needs for their end customer 
  • Evangelize our IT, Employee and Customer Workflow message to our partners while conceptualizing, creating and building joint solutions/offerings to monetize their intellectual property and/or domain expertise
  • Demonstrations of products based upon business initiatives or required outcomes focused upon the value the solution delivers
  • Identifying requirements and delivering Proof of Concept/Proof of Value engagements focused on joint solutions with the Partner
  • Staying current on product developments/releases to provide guidance to Partners
  • Forging trusted advisor relationships at the top levels at the Partner account 
  • Providing thought leadership and collaborate with cross functional teams to ensure customer success is achieved
  • Participate in and deliver Business Reviews with aligned account teams
  • Engaging with the Partner and cross functional teams post sales to ensure successful transition from sales to delivery  
  • Provide mentoring and training to peers and other colleagues within our organization
  • Identifying, leading and contributing to the creation of best practices, white papers, workshops, technology days, “lunch and learns” etc.  
  • Provide oversight on, and ensure successful completion of Partner initiatives and any necessary RFx assistance
  • Promote ServiceNow training tools, sales tools and content, and information resources available to our Partner organizations, including on-going updates of platform/application advancements.
  • Collaborate, actively share knowledge, and promote best known methods amongst other ServiceNow Solution Consulting team members
  • Travel for Partner, Customer, and Organizational activities

What we would love to see from you before or during an interview:

  • Presentation and demonstration of our ServiceNow Story
  • An inspiring portfolio of applications built on platforms such as ServiceNow
  • Demonstration of any accessible projects you have built

 

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • HBaseDatabases
    • Maria DBDatabases
    • MySQLDatabases
    • OracleDatabases

Location

We’re on the edge of Lake Washington at Carillon Point in Kirkland. Right now, we're physically distanced but trying to stay socially connected!

An Insider's view of ServiceNow

What’s the vibe like in the office?

You make decisions every day that help people. My work makes a big difference, and that’s satisfying.

Medha

Senior application developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.

Olum

Project manager

What are some things you learned at the company?

Our purpose is empowering. The company's putting a lot into the culture, the employees - they're investing in us.

Marina

Creative director

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.

CJ

Chief product officer

What is your vision for the company?

Taking a long-range view, we've got the spirit of a start-up and the resources to deliver with high quality.

Preetam

Software engineer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Through our #GivingAtNow program, our Kirkland offices schedules volunteer opportunities throughout the year.
Partners with Nonprofits
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Work remotely on occasion as needed.
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
ServiceNow offers unlimited paid vacation time starting at Day 1.
Paid Volunteer Time
Our employees receive 20 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
On-site!
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses.
Company Outings
Site social activities periodically
Stocked Kitchen
Some Meals Provided
Lunch provided every Friday!
Happy Hours
Steps away from awesome restaurants and bars.
Parking
Free parking
Pet Friendly
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options.
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer $5000 annualy for continuing education.
Online course subscriptions available
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