Technical Account Manager Job Description

SpecterOps is searching for a Technical Account Manager to support the BloodHound Enterprise team. From the creators of BloodHound, BloodHound Enterprise is a SaaS technology that continuously and comprehensively maps Directory Services Attack Paths that allows our clients to remove Active Directory as the attacker’s easiest, most reliable, and most attractive target. We are looking for an experienced customer success professional to help our customers recognize the maximum possible value from their use of BloodHound Enterprise. 

Salary range: $120,000 - $160,000 annually, commensurate with experience

Location: This position is remote, based in the U.S. with optional travel quarterly for in person company events and other ad hoc meetings.

Responsibilities

• Drive effective communications with customers and internal teams
• Establish a clear, regular, and effective communications cadence with customers
• Track customer satisfaction KPIs. Develop and manage plans to continuously improve these metrics
• Troubleshoot customer issues and work with internal teams to ensure that critical issues are documented and escalated for resolution
• Work with Product Management and Engineering teams to build requirements and product features in support of retaining existing customers 
• Develop solutions or prototypes that improve customer value recognition, leading towards development of new features

Requirements

• Experience in Help Desk, Customer Support, Technical Account Management, Consulting, or other technical, customer-facing roles within the security industry
• Ability to quickly learn new technologies and have an ongoing desire to stay current with the latest technologies
• Experience with programming in scripting languages such as PowerShell or Python and utilizing REST APIs to solve business problems
• Ability to successfully complete a criminal background investigation
• Candidate must be authorized to work and reside in the United States; we do not currently sponsor immigration visas
• Travel: up to 15% within region

Nice to haves

• Experience in penetration testing, or administering Active Directory or Azure
• Experience with open-source BloodHound

What We Offer

• Health/Dental/Vision: 100% covered for both the employee and their family
• A flexible and generous time off policy
• 401(k) with up to 4% company match
• Equity and a potential bonus based on company performance
• $225 monthly internet and cell phone stipend
• $1,000 annual technology / marketing budget
• $5,000 annual training/conference budget
• In person and virtual employee events throughout the year
• And of course, company swag!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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