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Top Customer Success & Experience Jobs in Seattle, WA
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Big Data Analytics • Automation
Lead and build Dynatrace's Public Sector post-sale organization (Customer Success, Professional Services, Technical Support) for US Federal, SLED, and Americas customers. Drive retention and growth, ensure FedRAMP/security/compliance, deliver operational excellence (NRR, CSAT, MTTR), scale delivery using AI and Salesforce tooling, partner cross-functionally, and manage cleared-personnel and support operations across the region.
Top Skills:
AIAWSDynatraceDynatrace IntelligenceFedrampFismaGCPIl4Il5Il6Knowledge-Centered SupportMicrosoftMonitoringNist 800-53ObservabilitySalesforceSalesforce Service CloudSalesforce Tooling
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Big Data Analytics • Automation
Lead and scale a digital-first Nurture customer success segment: define coverage and engagement models, build telemetry-driven automated playbooks, manage lifecycle communications, partner cross-functionally, and own metrics like renewal rate, NRR, and consumption growth while leading a team of digital CSMs.
Top Skills:
Ai/Automation ToolingAWSCrm/SfdcCustomer Success PlatformsDevOpsDynatraceGCPAzureObservabilityProduct Usage/Telemetry Data
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