Top Operations & Support Jobs in Seattle, WA

Write and maintain technical documentation, runbooks, workflows, guides, and engineering onboarding content. Partner with engineers and subject matter experts to capture undocumented knowledge, manage Confluence structure and content lifecycle, support knowledge hubs, process documentation requests, and audit content for accuracy and discoverability. The role also requires prioritizing work across stakeholder teams and applying documentation standards and AI tools.

Owns technical documentation, onboarding curricula, information architecture, and content lifecycle for Fleet Reliability Operations. The role writes runbooks, workflows, escalation guides, and systems documentation; audits and improves Confluence content; interviews subject matter experts; manages documentation requests; defines standards; and measures onboarding effectiveness for operations engineers across regions.

Supports a senior executive and leadership team by managing complex calendars, travel, expenses, meetings, events, documentation, reporting, and follow-ups. The role requires proactive organizational support, cross-functional coordination, process improvement, document preparation, discretion with confidential information, and the ability to manage shifting priorities across multiple time zones with minimal supervision.

Provide proactive administrative support to up to three VP-level Product and Engineering leaders. Manage complex calendars across time zones, coordinate travel, resolve scheduling conflicts, protect executive focus time, handle expenses, manage vendor and partner relationships, and support team events and company-wide initiatives. The role requires discretion, strong judgment, organization, attention to detail, and the ability to operate independently in a fast-paced technical environment.

Lead and scale a Field Planning & Performance Center of Excellence for revenue: own GTM coverage and role design, territory/headcount/quota planning, sales incentive programs, revenue modeling and predictive forecasting, performance analytics, and global operating rhythms. Build and manage a high-performing team and partner with Finance, People, and regional RevOps to ensure consistent, data-driven planning and measurement across segments and geographies.

Partner with Data Center Operations to map and improve workflows, build and maintain internal tools, automations, dashboards, and AI-enabled solutions, produce SOPs and training, drive adoption, measure impact with operational metrics, and collaborate across teams to deploy and iterate solutions.

Lead RevOps analytics for the Global Field Organization: analyze sales performance, build dashboards and predictive forecasts, support territory and quota planning, conduct win/loss and pipeline conversion analyses, and drive data-backed GTM recommendations while partnering with Sales, RevOps, Enablement, Data Engineering, and Finance.