Leads state-level business operations, profitability, growth, pricing, underwriting, sales, service, and claims strategies. Monitors market, regulatory, legislative, competitive, and catastrophe risks; coordinates cross-functional initiatives; manages regulatory relationships and filings; supports distribution growth and compliance examinations; and drives performance against state business plans.

Investigates commercial property claims, evaluates coverage, causation, damages, depreciation, reserves, and business interruption losses. Manages consultants and independent adjusters, maintains claim documentation, communicates with insureds, negotiates settlements, and ensures fair claims handling. The role may involve catastrophe assignments lasting several weeks and includes mentoring less experienced claims personnel.

Perform onsite investigations and damage assessments for homeowner property claims within a local territory. Prepare repair estimates, explain coverage, coordinate vendors, manage claims from first notice to closure, and occasionally respond to catastrophes. Work is field-based with some desk work and training travel.