Top Remote Fintech Customer Success & Experience Jobs in Seattle, WA

Provide personalized support to customers via phone and text, addressing their needs and enhancing customer satisfaction while mastering product knowledge.

The Senior Director of Presales will lead a team of consultants, drive ACV growth, and influence strategy while modeling value selling.

The Client Retention Specialist will assist clients in the financial hardship program, educate them on options, deescalate issues, and retain them in the program while achieving retention targets.

As an Analyst III, you'll perform quality control reviews on complaints, provide feedback, conduct root cause analysis, and collaborate with teams to improve processes and compliance.

The Support Specialist will manage high inbound customer interactions, resolving account issues and improving processes while adhering to compliance.

Join Charted as an Associate Software Implementation Consultant, assisting in the implementation of AP Automation software, managing client relationships, and handling project management tasks.

The Solutions Engineer will engage with clients to gather their requirements, collaborate with internal teams to present software solutions, and provide training and support. They will also document requirements and identify process optimization opportunities.

The Collections Representative contacts customers with overdue accounts, negotiating payment arrangements and resolving issues with empathy and professionalism.

The role involves managing compliance programs including SOC and GDPR, leading audits, and building a compliance culture within the organization.

As a Customer Success Manager, you will manage client relationships, ensuring compliance and driving growth through effective collaboration and project management.