Jobs at Blink Health

Lead product design across BlinkRx, partnering with product, engineering, and stakeholders to create intuitive healthcare experiences. Responsibilities include user research, design workshops, product discovery, information architecture, interaction design, wireframing, prototyping, documentation, and design system development. The role advocates for diverse patient and user needs while driving product vision, cross-functional alignment, and scalable design processes.

Designs and scales AI-powered simulations, role-play scenarios, and technical learning experiences. Owns prompt engineering, AI tool evaluation, simulation roadmaps, quality governance, accessibility, and performance measurement. Partners with Learning and Development, Product, Engineering, facilitators, and subject matter experts to translate learning needs into technical requirements and scalable training solutions. Uses analytics to improve skill transfer, time-to-competency, and business outcomes.

Leads strategic and day-to-day management of outsourced customer service and BPO partners. Owns partner performance, contracts, commercial negotiations, capacity planning, compliance, issue resolution, operational improvements, and stakeholder alignment. Develops vendor oversight processes, playbooks, reporting, and corrective action plans while supporting long-term network strategy and patient experience goals.

Build and evolve shared frontend design-system components with strong quality, performance, accessibility, and design fidelity. Maintain and document the centralized component library, integrate it into existing products, conduct code and implementation reviews, and mentor engineering teams on adoption and best practices. Create prototypes and proofs of concept for new UI patterns. Partner closely with Product Design, Software Engineering, and product teams to deliver consistent, high-quality user experiences.

Design and implement end-to-end testing strategies and automation frameworks for complex frontend and backend features. Own automation roadmaps, build functional, performance, resiliency, and security testing tools, and integrate them into CI/CD pipelines. Develop scalable test infrastructure for distributed, event-driven, and cloud-native systems. Apply AI-assisted test generation, self-healing automation, autonomous validation, failure triage, and predictive quality analysis. Partner cross-functionally with engineering and product teams, improve observability and release reliability, and mentor other engineers.

Lead workforce strategy and build a scalable Workforce Management function for patient services operations. Drive forecasting, scheduling, capacity planning, intraday management, analytics, and operational excellence initiatives. Partner cross-functionally to deploy WFM tools, improve processes, and deliver measurable improvements in efficiency, scalability, and patient experience.

Supports provider account data quality and engagement workflows for the Practice Access Management team. Maintains accurate Salesforce accounts and contacts, resolves duplicates and data issues, monitors workflow alerts, conducts outbound outreach to provider offices, verifies practice information and communication consent, documents interactions, handles inbound pharmacy requests, and makes timely handoffs to the PAM team.

Lead growth and go-to-market initiatives for BlinkRx pharma business. Drive product and operational innovation, own P&L for accounts, support end-to-end client acquisition, design growth and loyalty programs, partner with analytics for reporting, and collaborate with senior leaders across functions.