Teams at Blink Health

Lead product design across BlinkRx, partnering with product, engineering, and stakeholders to create intuitive healthcare experiences. Responsibilities include user research, design workshops, product discovery, information architecture, interaction design, wireframing, prototyping, documentation, and design system development. The role advocates for diverse patient and user needs while driving product vision, cross-functional alignment, and scalable design processes.

Designs and scales AI-powered simulations, role-play scenarios, and technical learning experiences. Owns prompt engineering, AI tool evaluation, simulation roadmaps, quality governance, accessibility, and performance measurement. Partners with Learning and Development, Product, Engineering, facilitators, and subject matter experts to translate learning needs into technical requirements and scalable training solutions. Uses analytics to improve skill transfer, time-to-competency, and business outcomes.

Leads strategic and day-to-day management of outsourced customer service and BPO partners. Owns partner performance, contracts, commercial negotiations, capacity planning, compliance, issue resolution, operational improvements, and stakeholder alignment. Develops vendor oversight processes, playbooks, reporting, and corrective action plans while supporting long-term network strategy and patient experience goals.