Jobs at Chewy

Leads Chewy’s executive talent lifecycle, including executive onboarding, development, coaching, succession planning, readiness assessment, and leadership experiences. Partners with senior leaders, HR teams, and business stakeholders to design personalized executive programs, improve talent processes, strengthen leadership pipelines, and measure program effectiveness. Establishes governance, operating rhythms, tools, and playbooks to deliver a consistent, high-impact executive experience.

Leads complex fulfillment-center analytics and applied AI initiatives from problem definition through production adoption. Builds scalable data models, pipelines, inspection tools, root-cause analysis, predictive solutions, and self-service analytics. Partners with Product, Engineering, Data Science, and Operations, establishes engineering standards, conducts reviews, mentors junior engineers, and communicates recommendations to senior stakeholders. Requires strong SQL, Python, cloud data, machine learning, visualization, testing, and software engineering expertise.

Leads marketing media measurement strategy across Social, TV, Influencer, and Content Marketing. Owns Marketing Mix Modeling, incrementality testing, causal inference, attribution, experimentation, and media effectiveness analysis. Uses SQL and statistical programming to evaluate customer and media data, develop investment recommendations, and communicate findings to executives. Partners cross-functionally with Marketing, Finance, Data Science, Engineering, Product, and agencies while leading analytics talent and remaining hands-on.

Own the strategy and roadmap for complex connected commerce and service experiences. Lead customer discovery, experimentation, prioritization, product delivery, technical architecture decisions, executive communication, measurement, and optimization. Mobilize cross-functional teams across design, engineering, analytics, operations, finance, legal, and marketing while driving scalable product capabilities from discovery through launch.

Supports multiple senior executives through complex calendaring, prioritization, communications, travel, expenses, meetings, presentations, events, and administrative process improvement. Coordinates executive interviews and onboarding logistics with Talent Acquisition and HR, drives meeting actions and strategic projects, supports team engagement, and handles confidential information. Requires 7+ years supporting VP or C-level executives, expert Microsoft Office and cloud-system proficiency, strong organization and communication skills, and willingness to travel as needed.

Own the strategy, roadmap, and operating model for performance marketing experimentation across display, retargeting, emerging advertising environments, and customer acquisition channels. Lead experiments from hypothesis through scale decisions, establish measurement and financial guardrails, evaluate platforms and partners, and build repeatable playbooks. Collaborate with Marketing, Analytics, Product, Engineering, Creative, Merchandising, Finance, and external partners while communicating recommendations to senior leadership.

Own the roadmap and optimization systems for Chewy’s large-scale search marketing program, including measurement, bidding, automation, experimentation, and incrementality testing. Partner with Analytics, Data Science, Engineering, Product, Finance, Marketing, and advertising technology providers to improve customer acquisition, profitability, and operational leverage. Diagnose performance issues, develop business cases, influence platform partners, and communicate recommendations to senior leadership.

Leads Chewy’s Voice of Customer program, including AI-driven listening strategies, survey programs, executive escalation root-cause analysis, VOC reporting, and cross-functional customer experience improvements. Drives roadmap prioritization, continuous improvement sprints, feedback loops, post-implementation reviews, and C-suite communications. Builds and leads a team of VOC program managers while influencing leaders across operations, marketing, merchandising, delivery, and healthcare.

Leads analytics for Chewy’s Voice of Customer organization by integrating customer, operational, survey, sentiment, and behavioral data. Builds dashboards, measurement frameworks, alerts, governance standards, and self-service analytics. Identifies customer friction, risks, root causes, and business impacts; conducts forecasting, experimentation, segmentation, and regression analyses. Develops executive-ready recommendations, partners with senior stakeholders, monitors customer-impacting events, and coaches analysts and cross-functional teams.

Lead Chewy’s procurement function across multiple categories, supplier portfolios, and sourcing teams. Develop multi-year sourcing strategies, negotiate complex supplier agreements, manage supplier performance and risk, and partner with Finance on cost management. Oversee procurement professionals, influence senior stakeholders, lead transformation initiatives, and drive operational excellence through data-driven recommendations, governance, and strategic supplier relationships.

Manages the Virtual Healthcare Services category through performance analysis, market sizing, customer segmentation, promotional strategy, forecasting, and P&L management. Recommends product, marketing, operational, and promotional improvements to increase profitability and customer value. Leads business updates, deep dives, cross-functional planning, stakeholder alignment, and rapid scaling of new virtual care offerings while tracking results and optimizing execution.

The Finance Manager will partner with teams to drive financial decision making, build advanced reporting, and evaluate growth opportunities while managing multiple projects in a fast-paced environment.

Lead Chewy's Broad-Based Compensation function, managing a team to design and govern pay strategy, market pricing, salary structures, incentives, and annual compensation planning. Partner with HR, Finance, TA, Legal, and Payroll to deliver analytics, compliance, and scalable compensation programs that support organizational design and talent strategy.

Lead Chewy Ads Data Science across onsite and offsite channels, owning strategy, roadmap, models, and experimentation. Build and mentor a team to deliver production ML systems for ranking, bidding, budget optimization, ROAS, and GenAI-powered advertiser tooling while partnering with Product and Engineering and representing science to senior leadership.