Senior Program Manager

Our Opportunity:
Chewy is looking for a Senior Program Manager - Delivery Experience New Verticals to join our exciting and fast-paced Supply Chain team. The ideal candidate will be customer obsessed, have a passion for problem solving, a track -record of amazing execution of cross-functional initiatives and exceptional at using data to drive decisions. This is a high-impact, high-visibility role, creating and driving the delivery of a multi-year roadmap to build out new markets, new verticals and new delivery options. The primary focus of a Senior Program Manager in this role is to own the end-to-end initiative execution, finding opportunities to improve delivery experience and reduce operational costs through data-driven decision making. This individual must be highly motivated, team focused, organized and detail oriented and must possess solid analytical, problem-solving and interpersonal skills. Our ability to delight the customer in new markets is critical to the continued growth of Chewy. This role will have a significant impact on our overall business, and the right candidate will need to be ready to operate with a high degree of autonomy from day one. Does this sound like you? If so, we would love to hear from you! Come run with the Pack!
What You'll Do:

• Ideate and implement a multi-year roadmap to expand into new markets, new businesses, delivery options, and improve customer experience in existing programs like Drop Ship.
• Scope new opportunities and risks, influence to clear blockers and manage escalations, while leading with courage to improve growth
• Partner with Technology, Merchandising, Category Management, Customer Service, and Supply Chain to identify and prioritize customer experience enhancements
• Identify gaps and engineer solutions in processes and systems to launch new verticals/businesses with customer-obsessed, high-quality execution across multiple functional teams.
• Perform in-depth analysis, synthesize results, develop stories, build strategies and make recommendations to business and technical leaders
• Use data to understand customer behavior, partner performance, and operational execution to accelerate speed to improvement
• Measure key quantitative indicators such as click to delivery service levels, concession rates, delivery defects, perfect orders, and more through dashboards and ad hoc queries to drive meaningful improvements to the customer experience
• Think strategically and act tactically to build long-term, sustainable, automated processes that ensure continued growth and customer delight
• Communicate clearly and effectively across multiple teams and leadership levels including project/program status, c-suite presentations and updates.

What You'll Need:

• Bachelor's degree in Supply Chain, Logistics, Finance, Management, Engineering or related field
• Strong analytical skills including SQL and advanced Excel, including the ability to pull data and use to identify and solve ambiguous problems
• Proven track record in ecommerce market expansion, international and/or new technology product launches
• 5+ years of industry experience in the ecommerce, operations, general management or engineering fields
• Up to 25% travel required

Bonus:

• MBA or Master of Science in Supply Chain, Engineering, Transportation, or other Operations disciplines; or equivalent Masters level degree
• 7+ years of industry experience in ecommerce, supply chain or transportation operations
• Experience with operations and delivery methodologies such as Lean/Six Sigma
• Successful delivery of technology solutions, and familiarity with service-oriented architecture
• Demonstrated ability to think big and influence across all levels of an organization
• Proven track record of taking ownership and driving results
• Superior professional writing and communication skills

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Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
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