Jobs at CrossCountry Mortgage, LLC.

Provides administrative and operational support to branch management by managing calendars, correspondence, meetings, travel, databases, CRM updates, office supplies, vendors, onboarding, expenses, and personnel tasks. The role also supports compliance, branch inquiries, and cross-department coordination while maintaining professional communications and accurate records.

Drives brand awareness and business growth through social media strategy, content and podcast production, video editing, integrated campaigns, events, newsletters, partner engagement, and marketing analytics. Manages CRM databases, referral pipelines, email communications, and Salesforce implementation, including data organization, user setup, dashboards, and reporting. Oversees content calendars and publishing while delegating execution to support staff.

Oversee and enhance mortgage Compliance Monitoring and Testing programs, including procedures, test scripts, quality assurance, reporting, and risk assessment. Provide regulatory guidance across lending channels, coordinate regulatory examination and audit file requests, and support Branch Audit activities. The role evaluates control effectiveness, validates findings, escalates deficiencies, coordinates corrective actions, and drives continuous compliance improvements across mortgage operations.

Manage the Non-Funded Support Team ensuring timely dispositioning, regulatory compliance (ECOA, FCRA, adverse action), oversight of LOS pipelines, JIRA-based risk lifecycle tasks, UAT and post-implementation validation, and act as primary stakeholder for audits, exams, and compliance inquiries.

Leads compliance operations, testing, quality assurance, branch audits, regulatory monitoring, examination readiness, and corrective-action validation for a mortgage lender. Oversees compliance metrics, testing methodologies, standard procedures, reporting, audit responses, and regulatory risk mitigation. Partners with Legal, Technology, and business leaders to strengthen controls while managing and developing domestic and offshore teams.

Provides strategic oversight of mortgage post-closing suspense and compliance issue management. Leads risk-based issue identification, escalation, remediation, root-cause analysis, corrective action validation, regulatory examination support, reporting, and continuous process improvement. Partners across compliance, regulatory change management, quality control, internal audit, and operations to strengthen the Compliance Management System and prevent recurring deficiencies.

Manages the Bond Post Closing Team, overseeing loan pipelines, aged loans, escalations, investor rebuttals, MCC and bond program compliance, staff performance, training, and process improvements. The role interprets federal, state, and investor requirements, maintains condition sets and training materials, analyzes defects and trends, resolves complex post-closing issues, and collaborates with internal departments and bond investors.

Coordinates user acceptance testing for technical updates, serving as liaison among technology teams, stakeholders, and vendors. Develops test plans and cases, tracks defects in JIRA, validates production changes, communicates testing outcomes, and supports process improvements, training materials, audits, and company announcements. Ensures solutions meet business requirements, compliance expectations, and user needs within established SLAs.

Coordinates resolution of investor-identified loan conditions after closing. Reviews loan files, researches suspense items, obtains and uploads corrective documentation, communicates with investors, clients, and internal departments, and monitors loan pipelines for timely purchase. Maintains knowledge of agency and investor guidelines, identifies salability and warehouse-line risks, prepares post-consummation disclosures and refund checks, and tracks condition status through investor sites and the loan origination system.

Provide legal interpretation and guidance on mortgage fees, disclosures, documents, and vendor integrations. Translate regulatory requirements into actionable business and testing requirements, review system configurations and document outputs for compliance, conduct legal research, document decisions, and partner with Compliance, Technology, Operations, and vendors to resolve issues and support implementations.

Provide income calculations and reviews for Non-QM wholesale loans, interpret and apply investor guidelines, analyze complex tax and financial documents, support loan officers via ticketing/phone/email, create technical documentation and training, and ensure risk, compliance, and underwriting standards are met.