Post Closing Specialist

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Post Closing Specialist is responsible for coordinating the resolution of conditions identified by the investor during purchase review. To resolve conditions, the Post Closing Specialist is expected to research the loan file, clarify any ambiguity or potential concerns with the investor, determine alternative solutions, work with clients, partner with the appropriate departments to obtain additional or corrected documentation, and request investor exceptions as needed to clear loans for purchase in a timely manner. The Post Closing Specialist uses investor sites and the LOS system to obtain daily suspense reports, uploads documentation to the investor for curing and purchasing of loans, monitors daily workload, and documents and provides updates on all conditioned loans in the pipeline. 

Job Responsibilities:

• Obtain daily suspense reports from investor’s sites to identify loans that have be suspended for purchase.

• Document notification of suspense information in the system, logging the date of the first condition issued on the loan daily upon receipt of the suspense condition and the suspense(s) cure by date.

• Review and obtain clarity from the investor when needed to determine the suspense item and what the investor is looking for to cure defect.

• Review the closed loan file to determine if suspense item(s) are already in the loan file.

• Collaborate with internal and external departments and the clients to obtain documentation needed to cure suspense items timely.

• Log documentation received and upload all suspense documentation promptly to investor sites for review and purchasing of the loans.

• Monitor daily condition reports from the investor for updates on suspended loans or new conditions as received.

• Notify management on any issues of salability at an investor.

• Monitor time of loans on the warehouse lines and advise Post Closing Manager of those at potential risk for curtailment from the warehouse.

• Monitor a pipeline to ensure all loans shipped are either conditioned or purchased on time.

• Maintain knowledge of agency and investor guidelines and overlays.

• Meet goals for monthly purchased loan as determined by management.

• Prepare and provide Post Consummation Closing Disclosures and refund checks as needed following regulatory guidelines.

• Additional duties as assigned.

Qualifications and Skills:

• Bachelor’s degree and/or equivalent combination of education/experience.

• Minimum of 3 years’ experience in mortgage closing and/or post-closing activities, with an extensive knowledge of regulatory and investor guidelines for various loan programs.

• Excellent attention to detail and decision-making skills.

• Excellent customer service and communication skills.

• Proficient in Microsoft Office Suite.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.