CSI Benefits Overview

Supports managed-services customer onboarding and systems implementation. Installs and configures software, servers, workstations, monitoring, logging, antivirus, and security tools; supports Windows, Active Directory, Microsoft 365, Entra, Intune, backups, upgrades, and deployments. Maintains documentation and works directly with customers remotely and onsite to troubleshoot and deliver implementations. The role is focused on desktop and server technologies and requires approximately 30–40% travel.

Manages internal, departmental, and customer-facing projects from initiation through closure. Responsibilities include planning, team coordination, stakeholder communication, risk and issue management, status reporting, budget and timeline oversight, escalation, customer feedback, and continuous improvement of project processes. The role manages multiple concurrent projects and ensures delivery on time, within scope, and on budget.

Manages internal and customer-facing projects through initiation, planning, execution, monitoring, control, and closure. Oversees a high-volume portfolio of repeatable projects, coordinating intake, priorities, resources, risks, milestones, reporting, and escalations. Communicates with stakeholders, supports customer satisfaction, improves project methodologies, and ensures delivery on time, within scope, and on budget.