Jobs at Dolphin Encounters

Coordinates internal teams, vendors, resources, budgets, schedules, and project scope to ensure projects are delivered on time and within budget. Develops project plans, tracks progress and performance, manages changes, verifies outcomes, and escalates issues to management.

Coordinates client services by assessing needs, developing support plans, connecting clients with community and healthcare resources, scheduling services, and tracking delivery. The role advocates for clients, mediates disputes, maintains accurate records, updates case files, and reports on service metrics. Strong communication, organization, problem-solving, empathy, CRM, database management, and office software skills are required.

Handles incoming calls, screens and routes inquiries, schedules and confirms appointments, captures messages and leads, answers routine questions, performs data entry, and updates client databases and communication logs remotely.

Coordinates and monitors supply chain operations, personnel, processes, and distribution activities. Ensures effective use of premises, assets, and communication channels while using logistics IT to optimize procedures. The role requires accurate record-keeping, strong organization and communication skills, deadline management, and a customer-oriented approach.

Performs clerical and administrative duties including data entry, filing, records maintenance, correspondence, inventory tracking, appointment coordination, report preparation, and responding to client or customer inquiries. Supports efficient daily office operations while maintaining accuracy, organization, and attention to detail.

Manages utility billing, maintains usage and account records, responds to customer inquiries, resolves billing discrepancies with internal departments, and prepares utility usage and customer service reports. The role requires strong organization, attention to detail, billing knowledge, customer service skills, and proficiency with Microsoft Office and database systems.

Conduct outbound calls and follow up on inbound inquiries to schedule qualified appointments for the sales team. Maintain accurate appointment records, understand client needs, coordinate scheduling preferences, and support a steady flow of leads while meeting performance targets.

Maintain accurate financial records by recording daily transactions, posting to ledgers, reconciling accounts, preparing trial balances and financial reports, processing accounts payable and receivable, handling payroll, completing tax forms, and maintaining detailed records.

Creates and edits engaging content for websites, blogs, social media, and marketing materials. Researches topics, ensures accuracy, adapts writing for different audiences, collaborates with marketing, design, and product teams, and optimizes content for SEO. Maintains brand standards through careful proofreading and editing.

Provides customer service, manages client accounts, answers product and service questions, resolves issues with internal teams, maintains accurate client records, and supports customer satisfaction. Requires strong communication, organization, multitasking, and proficiency with Microsoft Office and CRM software.

Manage end-to-end email marketing campaigns, including content creation, newsletter development, template design, personalization, proofreading, and client communication. Analyze campaign performance, sales revenue, and consumer behavior to recommend improvements. Ensure mobile responsiveness, compliance with industry best practices, and accurate campaign execution while using marketing automation, HTML, SEO/SEM, analytics, and database tools.