What's the Company Culture Like at firsthand Health Inc?

What measurable progress have you made on diversity and inclusion, and which practice increased fairness in hiring or promotions — and what metric improved as a result?

It’s simple, but we debrief every candidate who makes it to the “onsite stage,” and we ensure one of our people partners is present for the discussion. Our people partners are there to push for different perspectives, to uncover possible red flags and to ensure that we’re holding a high bar for talent. They also have an ear out for unintended bias and are empowered to check that during the debrief. This rigor and thorough inspection of each candidacy has improved our overall quality of hire.

What ritual consistently builds belonging — and how do you know it’s working?

In our most recent engagement survey, 91 percent of firsthand team members report feeling that they belong here. It’s not an accident; we are explicit that we want people to bring their lived experience to work. We have many rituals, both big and small, that help strengthen the culture and community within firsthand. Whether it’s our monthly all-team meeting, daily huddles or fun Slack channels to connect with colleagues across the organization (my favorites are #kidsandplantsandpets and #firsthandchefs), we are intentional about creating space and celebrating our team members.