Jobs at Flexport

Administer and provide escalation support for collaboration and endpoint management platforms. Manage Mac and Windows policies, deployments, patching, security compliance, integrations, and lifecycle operations using Jamf and Intune. Develop Python, PowerShell, and Okta Workflows automation, onboard applications for SSO, monitor system health, support investigations, manage vendors, and lead IT engineering projects. Partner with Security and other teams to maintain secure, compliant platforms and provide Tier 3 IT support.

Manage and grow a portfolio of Flexport clients through retention, strategic engagement, and cross-sell and upsell opportunities. Lead QBRs and MBRs, analyze client performance data, provide supply chain recommendations, and coordinate with Operations, Product, Sales, and Implementation teams. Ensure seamless customer transitions, proactively resolve issues, and independently drive commercial outcomes while maintaining compliance in a regulated industry.

Manage a portfolio of existing Flexport clients, building relationships, driving satisfaction and retention, conducting business reviews, identifying expansion opportunities, and coordinating issue resolution with internal teams. Analyze client performance data, develop knowledge of Flexport’s platform and global trade operations, support seamless customer transitions, and provide proactive, data-informed account guidance.

Own the Commerce product area at Flexport, defining 12–18-month roadmaps and delivering features for quoting, billing, invoicing, payments, and logistics workflows. Build intelligent AI agents, improve automation and profitability, partner with engineering, design, sales, and operations teams, and use SQL, analytics frameworks, and quantitative insights to prioritize initiatives and measure outcomes. Collaborate globally with teams in the US and China to create intuitive products for logistics operators and clients.

Own product strategy, vision, and roadmap for Flexport’s Commerce domain across quoting, billing, invoicing, payments, automation, and cost intelligence. Lead multiple engineering teams, use SQL and metrics to guide investment, align cross-functional stakeholders, influence leadership decisions, and mentor product managers. Collaborate globally with teams in the United States and China to deliver integrated commerce experiences for logistics clients and operators.

As a Global Operations Specialist, you will manage the shipment lifecycle for ocean and air freight, ensure data integrity, and maintain communication with partners to minimize delays in transit.

The Global Operations Associate will manage customer supply chains, ensure shipment quality, handle client issues, and coordinate logistics within a regional network.

The Account Executive will build and maintain customer relationships in logistics and supply chain, prospect new clients, and deliver tailored solutions. Responsibilities include leading meetings, managing onboarding processes, and driving customer success through collaboration with internal teams.