Teams at Flexport

Manage and grow a portfolio of Flexport clients through retention, strategic engagement, and cross-sell and upsell opportunities. Lead QBRs and MBRs, analyze client performance data, provide supply chain recommendations, and coordinate with Operations, Product, Sales, and Implementation teams. Ensure seamless customer transitions, proactively resolve issues, and independently drive commercial outcomes while maintaining compliance in a regulated industry.

Manage a portfolio of existing Flexport clients, building relationships, driving satisfaction and retention, conducting business reviews, identifying expansion opportunities, and coordinating issue resolution with internal teams. Analyze client performance data, develop knowledge of Flexport’s platform and global trade operations, support seamless customer transitions, and provide proactive, data-informed account guidance.

Manage complex humanitarian partner accounts across multimodal logistics, including ocean, air, trucking, and customs. Lead RFPs, renewals, business reviews, account expansion, retention, and strategic supply chain solutions for nonprofits and NGOs. Collaborate cross-functionally with operations, pricing, legal, and trade lane teams while mentoring teammates and improving processes through AI-enabled tools.